- - Specialist (Jobs in Atlanta, GA)   Requirement id 106653 Job title Specialist Job location in Atlanta, GA Skills required Office 365, -, -, Open Date 14-May-2020 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: Office 365, -, -, Start Date :05/25/2020 End Date :06/30/2020 Submission Deadline:05/19/2020 Client Info:DCA/Info Systems Note: * Duration will extend past June 30, 2020. * Agency Interview Type:Web Cam Interview Only Description: Under supervision, assists clients with Tier I issues or forward to Tier II support for issues beyond their subject matter expertise. Work and communicate with employees, internal clients, to provide information and services targeted to meet client needs The client seeks a Help Desk Support Specialist to assist users with Tier I issues or forward to Tier II support for issues beyond their subject matter expertise. Work and communicate with employees, internal clients, to provide information and services targeted to meet client needs Minimum Qualifications: - Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients, questions, complaints, and/or providing information. Bachelors Degree from an accredited college or university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus. - Demonstrate excellent interpersonal, oral and written communication skills. - Microsoft MCSE and/or MCSA certification preferred. - Demonstrated experience working in ITIL Service Management organization is a plus. Required Additional Skills: - Must have great people, organizational and problem-solving skills (required). - Technically competent with knowledge of systems management, development and implementation methods and infrastructure. - Demonstrated CCNA (Cisco Certified Network Associate) experience is a plus - May serve as liaison between clients and technical staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Responds to internal and external client concerns regarding the web site. Receives additional training as required, to gain full proficiency and experience in all areas. May perform clerical duties in support of the unit. Provides information to answers to inquiries from external clients regarding all aspects of specific program area of unit. - Provide phone and deskside support for all DCA users, as well as identify, research and resolve IT operational issues. - Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices). - Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, Microsoft - Exchange 2010 Server, Microsoft SharePoint, Active Directory, VOIP, business and custom applications. - Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products 0365 (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or newer, etc.). - Perform printer and copier installations and toner replacement activities. - Proactively provide KPI reports, and documentation on systems / application operations.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 106653 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Office 365 job openings in Atlanta, GA Jobs List DCAB Help Desk Support Specialist 3 (643250) Create date: 29-Dec-2020 Start Date : 01/25/2021 End Date : 06/30/2021 Submission Deadline : 01/01/2021 * Client Info : DCA/Info Systems * Note : Web Cam Interview Only Reporting to the IT Client Services Manager, Helpdesk Representative III is a member of the IT Infrastructure Team that identifies, plans,.... 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