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(Jobs in St Paul, MN)
 
Requirement id 7491
Job title Administrator
Job location in St Paul, MN
Skills required Cisco VoIP, -, -,
Open Date 01-Dec-2011
Close Date
Job type Contract
Duration 36 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: Cisco VoIP, -, -,

[Note : Proposals due Date : 12/15/2011]

[Note : Start date: 01/17/2012
End Date : June 30, 2014]

[Note : Fax and email responses will not be considered]

Responsibilities:
Provide daily system monitoring, customer service and support. MSRS will attempt to successfully resolve critical, serious and standard customer issues. MSRS will be responsible for planning and scheduling major infrastructure changes related to the equipment including any system upgrades, whether minor updates or major version releases. Create and maintain system documentation. Provide on-site staffing if vendor is required to work on-site.

The vendor will provide the following: Act as a liaison between MSRS and Cisco TAC when requested. Provide remote and/or on-site remediation of CRITICAL customer issues, generally impacting over 50% of users, will be responded to in less than 2 hours; Resolved in less than 6 hours. Provide remote and/or on-site remediation of SERIOUS customer issues, generally impacting less than 50% of users, will be responded to in less than 4 business hours; Resolved in less than 24 hours. Provide remote and/or on-site support remediation to STANDARD customer issues, generally defined as a single user impacted, will be responded to in less than 8 business hours; Resolved in less than 3 business days. Assist in planning and implementing version upgrades upon request. These services may be provided remotely or on-site. Assist with patch management of phone systems servers upon request. These services may be provided remotely or on-site. Service Center support staffing must be available 24X7. Provide technical support as needed. Knowledge transfer to MSRS staff.

Required Skills:

A minimum of three (3) years Unified Contact Center and one (1) year Express & Call Recording experience in Cisco VoIP systems. Personnel working under this contract will be required to pass a background check before gaining access to MSRS data center or having access to MSRS systems without direct supervision by MSRS staff.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7491 while calling.
 
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(Administrator: Cisco VoIP, -, -, in St Paul, MN)
   
 
     
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