- - Specialist (Jobs in Nashville, TN)   Requirement id 142760 Job title Specialist Job location in Nashville, TN Skills required Service Desk Management, -, -, Open Date 11-Aug-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Service Desk Management, -, -, Start date : 09/07/2023 End Date : 09/07/2024 Submission deadline : 08/25/2023 Client Info :TN DOT Note : Position Location : On Site Description : 1.Position Overview Requesting Manager Name: Zenaida Heslop, Rick Baird Request Date: Phone Number: (615) 741-0610 #### Agency: TDOT Email: Zenaida.Heslop@tn.gov, Rick.Baird@tn.gov,David.Palmer@tn.gov, Job Title: Regional Help Desk Specialist Anticipated Start Date: IT-ABC Project Number: N/A Business Unit: 40100 Contract Name: n/a Department Code: 4026280000 Cost Center: Click to enter text. Est. Length of Assignment (Hrs): 1950 X Max Rate from Rate Card ($): 40.00 = Max Exp. Cost $00000.00 Backfill or New Procurement Job Title Being Replaced: TDOT Service Desk 2.Technologies and Duties Describe this positions most important duties performed in the normal course of work. Please describe each, in order of importance, and indicate the average percent of time devoted to each duty over the course of the year or contract period. Description of Duties (primary & secondary) % of Total Work Effort Desktop Support 25% Tier 1-2 Support 50% Active Directory Management 25% Call Center Experience 25% 3.Business Justification Describe below in detail the business justification for this contractor hire. Include the criticality of work to be performed and the repercussions of not hiring. You must consider all possibilities of having these tasks re-assigned to other filled positions capable of performing the job duties. Whenever possible, indicate the importance of this position as it relates to OIRs Strategic Plan. Attach additional sheets if necessary. If Standard work week will not be 37.5 hrs. /wk., please justify below. Work Location: In Office Position Monday thru Friday Must be able to lift at least 50 pounds. Must be able to walk at least 1 Miles daily. IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting - Server Print Queue, and local Queues Active Directory Management - Able to navigate Different Organizational Units (OU) - Able to look up attributes - Able to reset password and unlock accounts. iOS Management, Support, and Deployment - Setting up new phones/Ipads - Resetting iTunes accounts - Resetting network settings - Backup/Restore device data Video Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutions Network troubleshooting - Internal vs external - VPN - LTE - Wifi Application Troubleshooting - Account permission - Compatibility settings - Browser vs installed Remote support - MSRA - RDP - TEAMs - Webex Hardware Deployment ServiceNow - Ticket management - Ticket assignment   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142760 while calling.   Other jobs in TN: Franklin (1), Nashville (6),    Service Desk Management job openings in other states Jobs List Help Desk Support II - RQS 2018-11165 C Create date: 22-Oct-2019 start date:10/22/2019 submission deadline:10/25/2019 Description: Identity and Access Management Analyst The Governors Office of Information Technology Identity and Access Management (IAM) work unit is responsible for how users within an organization .... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) Project Manager - 12408 Create date: 26-Jul-2016 Description: Staff Augmentation for the Michigan Client Service Center (CSC). The State of Michigan (SOM) is looking for a vendor to provide a minimum of 25 total resources to augment the Michigan CSC. The CSC serves as the primary point of contact for the 50,000 SOM employees when they experience computer and other technology issues. .... (This job is for - Project Manager Jobs in MI Michigan Manager - (in Michigan, MI))     (Specialist: Service Desk Management, -, -, in Nashville, TN)

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