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- Analyst
(Jobs in OWINGS MILLS, MD)
 
Requirement id 9923
Job title Analyst
Job location in Owings Mills, MD
Skills required Business Process Analysis, ITIL Framework, -,
Open Date 17-May-2012
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Business Process Analysis, ITIL Framework, -,

[Note : Start Date : 05-14-2012
End Date : 11-14-2012]

Description :

Business Process Analyst - Strategic Sourcing Partnership Group

Position Overview
This position will be responsible for working with our strategic vendor partners and internal stakeholders to ensure that our engagements with our vendors are in alignment with industry best practices.

This role requires an analytical resource, which is effective at collecting and analyzing large amounts of metric and financial information and can work semi-autonomously to execute on the strategic direction of the team. The candidate will help enable continuous improvement across the organization by measuring the effectiveness of our engagements with our strategic partners.

Responsibilities to Include:
Communicate vendor governance standards, procedures, and tools for use in selecting, directing and managing relationships with third parties
Working with the IT and Business Unit leadership teams to identify, recommend sourcing models based on business needs
Execute on the strategic sourcing strategy to support day to day processing and all related administrative support activity in accordance with the teams policies and procedures
Partner with Client IT teams to perform spend analysis and identify savings opportunities
Track quantifiable measures of success for the team
Consult with IT teams on the construction and ongoing maintenance of their vendor engagements
Implement tools and processes to automate vendor reporting
Develop, improve, and report on measures of vendor performance
Work closely with compliance, procurement, and legal to ensure vendor programs comply with policies and vendor agreements conform to Clients best practices

Vendor Management Skills Needed:
Skilled in the reporting of performance against service level agreements, metrics, and associated scorecards to evaluate results
Familiarity with the ITIL framework (service delivery framework) and help the team to understand how to operate under the ITIL format

Management Skills Needed:
Skilled in working with offshore teams and remote/virtual resources
Strong meeting facilitation and leadership skills
High confidence level and ability to remain calm and focused to enable teams to come to agreement on next steps
Strong communication skills to include presenting business and technical ideas, and recommendations clearly in verbal, written and presentation formats.
Ability to work with diverse teams with strong personalities or management styles
High aptitude for learning and understanding by reading the situation to identify next steps
Critical thinking skills to resolve problems and present solutions
Ability to prepare and conduct training to mentor teams on process, procedures and best practices
Strong skills with MS Excel and MS Word
Basic Working knowledge of HP Quality Center

Desired Experience:
Candidate will have 3+ years of experience working in a Project Management office, including 2+ years focused on IT vendor management
Candidate will have 2+ years of experience measuring IT delivery performance
Candidate will have 1+ years of experience in ITIL / managed service delivery
Candidate will have 1+ years of experience in highly regulated industries (Healthcare, Financial Services, other)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 9923 while calling.
 
Other jobs in MD: Annapolis (1), Baltimore (34), Baltimore Maryland (1), Beltsville (3), Downtown Baltimore (1), Elkridge (1), Frederick (2), Hanover (1), North Baltimore (2), Owings Mills (1), Rockville (1), Sparks (2), Timonium (4), Woodlawn (7),
 
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(Analyst: Business Process Analysis, ITIL Framework, -, in Owings Mills, MD)
     
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