- Analyst (Jobs in Raleigh, NC)   Requirement id 52850 Job title Analyst Job location in Raleigh, NC Skills required Help Desk Analyst, Service Support Analyst, -, Open Date 14-Apr-2016 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Help Desk Analyst, Service Support Analyst, -, Description: The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. May provide routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology. • Performs account administration (create/modify Active Directory accounts, Exchange accounts, NCID accounts and other user accounts). • Analyzes information provided by HR personnel and Client Services technicians in order to create and/or modify accounts for new employees and/or existing client employees. • Is able to use the information provided to assess data and application access. Is able to troubleshoot data and application access issues and adjust Active Directory properties as needed • Distributes Agency-wide email communications and notices related to technology issues • Maintains mainframe printer node configurations • Serves as project team member and makes recommendations for routine problem solutions • Work on special projects which require planning of how, when and who the task will be preformed • Refers highly complex or difficult technical problems to a higher-level Technology Support Specialist or other technical resource for that particular technology questions • Provides basic support of hardware, software, applications, client internal and external users • Serves as a technical resource on all of clients standard desktop applications to 10,000+ computer users • Instructs users via phone and/or email on the basic functionality of desktop applications • Follows detailed procedures while making recommendations for routine problem solutions • Enters information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues • Communicates effectively in oral and written formats • Promotes a positive customer relationship while working with other Helpdesk staff and high level Analyst and Specialists Required Skills: * Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers. * Excellent Customer service and teamwork. * Ability to independently resolve routine and some non-routine problems. Ability to solve problems and perform diagnostics on software and/or hardware * Ability to identify and understand reoccurring problems and recommends solutions. * Ability to follow complex and/or detailed technical procedures. Desired Skills: * Excellent verbal and written communication skills * Experience with HEAT Call Tracking or similar tool, Avaya or similar call distribution tool, Microsoft Windowns, Office 2010/2013/2016, O365. * Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 52850 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Help Desk Analyst job openings in other states Jobs List AGO - Help Desk Analyst 3 (731903) Create date: 19-Mar-2024 start date :04/01/2024 End date :06/30/2024 submission deadline : 03/22/2024 client info :AGO Description : Performs basic workstation troubleshooting and maintenance by collection of informationto respond and or resolve routine tier 1 & 2 problem.... (This job is for - Troubleshooting Jobs in OH Columbus Analyst - (in Columbus, OH)) GA DDS - Level 1 IT Help Desk Analyst - (730829) Create date: 15-Mar-2024 Onsite start date :04/15/2024 End date :06/30/2024 submission deadline : 03/20/2024 client info :DDS - IT Description : LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Call Center envir.... (This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) NSU - Help Desk Analyst 2 - (731254) Create date: 13-Mar-2024 Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254) Onsite start date :03/25/2024 End date :07/08/2024 submission deadline :3/18/2024 client info :NSU Description : Interviews: Initial Web based IVs conducted but IN.... (This job is for - job Jobs in VA Norfolk Analyst - (in Norfolk, VA)) FCBH Desktop Support Analyst (730356) Create date: 27-Feb-2024 Onsite start date :04/01/2024 End date :06/30/2024 submission deadline :03/01/2024 client info :FCG Description : Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with.... (This job is for - Equivalent Jobs in GA Atlanta Analyst - (in Atlanta, GA)) FCBH Desktop Support Analyst (727501) Create date: 09-Jan-2024 Onsite start date :01/29/2024 End date :06/30/2024 submission deadline :01/08/2024 client info : FCG Description : Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues o.... (This job is for - Jobs in GA Atlanta Analyst - (in Atlanta, GA))     (Analyst: Help Desk Analyst, Service Support Analyst, -, in Raleigh, NC)

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