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- Manager
(Jobs in Pittsburgh, PA)
 
Requirement id 95242
Job title Manager
Job location in Pittsburgh, PA
Skills required Microsoft Office 365, Project Management Skills, -,
Open Date 19-Jul-2019
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: Microsoft Office 365, Project Management Skills, -,

start date:8/15/2019
End date:01/15/2020
submission deadline:8/12/2019

Description:

we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for the people who work here.

During the Major Incident Conference Call the MIM will: Assess business impact using sound customer facing judgment. Instill confidence in senior business and IT leadership throughout the call by maintaining a sense of urgency toward impact mitigation while remaining calm, positive, and customer focused. Provide verbal and written business impact updates to senior business and IT leadership. Capture all Major Incident details and update all necessary documents and databases in real-time. Expectations of this specific role within the MIM team: When not on MIM calls, this particular role in the MIM team will be responsible for internal Social Media communications and content administration of cloud based applications used by the MIM team with a high focus on Office 365. The incumbent must initiate creative, thoughtful, and engaging dialogue with the internal community via Yammer regarding critical outage response and key performance indicator subject matter. Internal Content and Communications published are highly visible throughout the organization and therefore must be presented in a well-designed and professional manner. Office 365 applications currently used, but not limited to SharePoint online, Yammer, and the MS Cloud Apps Suite. Incumbent will also be responsible for managing relationship with the ServiceNow development team regarding updates, functionality testing of MIM data capture module, and development of an incident update portal with mobile application. The following behaviors are expected of all individuals in the MIM team: Establish and maintain effective customer relationships. Act with a sense of urgency in meeting customer needs. Exhibit excellent listening skills. State opinions in a way that encourages dialogue. Seek information and input from subordinates, peers, manager, and senior leaders. Understanding of metrics for the MIM process, and use metrics to measure results. Identify opportunities to improve performance. Generate innovative solutions, and assist in delivery of prescribed goals to a standard of excellence. Seek out opportunities for personal development. Manage priorities effectively. Minimum Qualifications/Position requirements: BA in a communications discipline. Ability and desire to lead the implementation of business continuity and technical solutions to IT problems in dynamic, high-pressure situations. Delivers complex messages/subject matter in a style that is appropriate for a broad audience. Developed ability for public speaking, and relaying business critical information to senior leadership on demand. Writes clearly and succinctly in a variety of communication tools (email, Yammer, presentations, reports, etc.). 2-3 years of experience and continued desire to engage and interact with internal community via social media. Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into IT operational improvements. Willingness and ability to join global team meetings during off-hours. Will be expected to assist with coverage for other regional MIMs during their normal work day due to absence, holiday, etc. May require additional hours and/or additional/varying work days, possibly with short notice. Regular weekend on-call rotation required (frequency varies based on staffing and/or business needs). Must be reliable and dependable and f
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 95242 while calling.
 
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(Manager: Microsoft Office 365, Project Management Skills, -, in Pittsburgh, PA)
     
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