ACD IVR WFM Operations Analytical Skills C# C++ Java JAVA SCRIPT Python Engineer   Requirement id 140758 Job title Engineer Job location in Lansing, MI Skills required ACD, IVR, Omi Channel Experience, WFM Operations Analytical Skills C# C++ Open Date 10-May-2023 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: ACD, IVR, Omi Channel Experience, WFM Operations Analytical Skills C# C++ Start date : 06/05/2023 End Date : 09/30/2023 Submission deadline : 5/15 at 10AM EST. Client Info : End User Support Note: * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED. Tuesday & Wednesday. NO REMOTE OPTION * Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE Description : Role description: NICE CXONE InContact Contact Center Engineer This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. • Confident in a client facing role and possess the ability to manage multiple stakeholders. • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology • Works with the Architecture team to design, develop, and deploy APIs, consume APIs. • Understand business requirements with the ability to translate to technical requirements • Prepare design documents based on business requirements for the application development • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets. • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills Matrix • NICE CXOne Studio experience - Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) - 3+ years of experience (Critical) • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python – 4years (Critical) • Ability to develop, maintain, and troubleshoot webservice API calls – 5+ years of experience (Critical) • Experience in Contact Center Dashboard Creation • Experience with Salesforce is a plus • Experience in Contact Center Dashboard Creation • Base knowledge of intersystem networking, and data traffic flow between components. • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 140758 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    ACD job openings in other states Jobs List Telecommunications Analyst III - 97771 - SP Create date: 12-Jan-2022 start date:2/7/2022 End date:06/30/2023 submission deadline:1/20 at 4:00PM CST. client info : DOC Note: * Duration: 2-year contract with possibility for extension * Interview Process: In Person or Online via Teams * Remote or on-site: Local candidates or willing to relocate at.... (This job is for - PBX ACD Jobs in WI Madison Analyst - (in Madison, WI)) Sr. Telecom Administration - Evening Shift - NTTJP00012615 Create date: 19-Dec-2018 Start Date :01/07/2019 End Date :07/15/2021 Submission Deadline :01/07/2019 Description : we know that with the right people on board, anything is possible. 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(This job is for - ACD Telecome Jobs in GA Atlanta Developer - (in Atlanta, GA))    ACD job openings in MI Jobs List Information Technology Network Engineer - J-10-856-043 Create date: 06-Feb-2014 MUSBE BE LOCAL TO DETROIT OR WITHIN DRIVING DISTANCE. FACE TO FACE INTERVIEW IS REQUIRED. Under general supervision, maintains the network operating, management, and modeling software systems and hardware used to connect communications between all City of Detroit mainframes, servers, and client computer systems. This position r.... (This job is for - PBX ACD Hubs Routers Jobs in MI DETROIT Engineer - (in Detroit, MI)) (Engineer: ACD, IVR, Omi Channel Experience, WFM Operations Analytical Skills C# C++ in Lansing, MI)

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