ACD Troubleshoot Troubleshooting VOIP Deployment Administrator (Jobs in Temple, TX   Requirement id 86649 Job title Administrator Job location in Temple, TX Skills required ACD, Troubleshoot, Troubleshooting, VOIP Deployment Open Date 19-Dec-2018 Close Date Job type Contract Duration 31 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: ACD, Troubleshoot, Troubleshooting, VOIP Deployment Start Date :01/07/2019 End Date :07/15/2021 Submission Deadline :01/07/2019 Description : we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Moves, Additions and Changes - Moving of the physical, telephone (wireless, soft client installation or desk set), video end point or other communications end point. Maintain documentation to reflect pertinent end point information. Ability to identify & relocate cross-connect (jumper wire or patch cable). Additions – Ability to configure a phone (wireless, soft client or desk set), video camera, analog line using the corporate standard & then setting the device up or extending the line and testing to insure all is operational configured correctly. Includes Class of Service, Features & Key Expansion Modules. Maintain documentation to reflect pertinent end point information. Ability to identify & relocate cross-connect (jumper wire or patch cable). Changes to the configuration of the phone (desk set, wireless or soft client) or line (name, class of service, network class of service, line appearances, voicemail box, basic menus, ACD, NCFW, DCFW Troubleshooting – Endpoint instrument – break fix - Client or end point configuration validation – (IP, TDM, Video, line or soft client) - Wireless coverage validation – (phone tools)Call through validation – (dialing properties 1+, 9+ internal, intra-system) Training - Ability to train users on how to use various end points (phone, soft clients, cameras, login/log out) - Conference, Hold, Transfer, Call Log. Validating, Maintaining and Updating all user documentation Application Support & Customer Coordination & requirements gathering: Voicemail - Password administration, Mailbox administration & basic menu services, Training, End user troubleshooting and support/ Contact Center – Agent configuration & skillset assignment, Basic ACD configuration, Realtime & Historical Reporting basic support, Agent/Supervisor training , End user/client troubleshooting & support / UC – IM client configuration & support, End user support & configuration conferencing (voice, video and web), Soft phone client support & configuration, Voicemail client support & configuration, Password administration & support, UC end user training, End user troubleshooting & support / Telco Account Management – Account review, reconciliation & payment approval. Management of 3rd parties providing TEM Services Review current end point counts, configurations & special requirements. (Multi-line appearances, menus, roll overs, ACD queues, faxes, number ranges, carrier identification of services & support). Engineer supported activity dependent upon complexity, size or scope. End point configuration & testing. Basic Qualifications: Ability to attend training during morning shift for first few weeks before beginning regular shift hours Shift hours - 4pm to 1am CST Ability to be on Call Saturday & Sunday Reliable transportation to travel to numerous locations Experience Documenting procedures using Visio Min 3 years of Telecom support experience Experience with Cisco VOIP, Avaya Red, Spectra / Cisco Experience with Move, Add, Changes with Cisco VOIP, Build/Change Phones Experience with Analog & Digital Admin Voicemail experience - Cisco Unity Experience – Add, delete, change, configuration Experience Reviewing Trunks & Phone & line card replacement Nortel – troubleshooting experience Ability to do Layer 1 cable troubleshooting – patching cable Analog gateways , carrier experience Wireless Deployment experience Avaya Session mgr experience & Avaya Gateway, Cisco Gatew   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86649 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),    ACD job openings in other states Jobs List Cloud Engineer - 116951-SP Create date: 10-May-2023 Start date : 06/05/2023 End Date : 09/30/2023 Submission deadline : 5/15 at 10AM EST. Client Info : End User Support Note: * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Position location: Lansing: Hybrid schedule, 2 days a week.... (This job is for - ACD IVR Jobs in MI Lansing Engineer - (in Lansing, MI)) Telecommunications Analyst III - 97771 - SP Create date: 12-Jan-2022 start date:2/7/2022 End date:06/30/2023 submission deadline:1/20 at 4:00PM CST. client info : DOC Note: * Duration: 2-year contract with possibility for extension * Interview Process: In Person or Online via Teams * Remote or on-site: Local candidates or willing to relocate at.... (This job is for - PBX ACD Jobs in WI Madison Analyst - (in Madison, WI)) Network Engineer 1 - WISCJP00014228 Create date: 03-Dec-2018 Start Date :12/17/2018 End Date :06/30/2019 Submission Deadline :Due to SCS 12/07/2018 by 8:00am CT Client Info :DOA – Division of Enterprise Technology (DET) Description : Principally responsible for the design, configuration and support of Automated Call Distribution (ACD) and Voi.... (This job is for - ACD VOIP Jobs in WI Madison Engineer - (in Madison, WI)) Telecom Tech For Customer Support - 53977 Create date: 04-Sep-2018 Start Date :09/17/2018 End Date :02/28/2019 Submission Deadline :09/10/2018 Client Info :GaDOL Description : 2+ years experience in telecommunications move/add/change requests 2+ years experience in tracing and repair Cat 5 & Cat 6 network cabling 2+ ye.... (This job is for - ACD Telecome Jobs in GA Atlanta Developer - (in Atlanta, GA)) UCCE Engineer - 28107 Create date: 28-Sep-2017 Candidate must be our W2 Employee Candidates RTR form should be only on the name of APEX Systems Job Description : UCCE Engineer 18 month contract Completes end to end call flow analysis and documentation on all incoming requests to ensure traceability of impacts to Cisco UCCE platforms (Carrier.... (This job is for - ACD Analysis Jobs in NC Charlotte Engineer - (in Charlotte, NC))    ACD job openings in TX Jobs List Sr. Telecom Administration - Evening Shift - NTTJP00012615 Create date: 19-Dec-2018 Start Date :01/07/2019 End Date :07/15/2021 Submission Deadline :01/07/2019 Description : we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to he.... (This job is for - ACD Troubleshooting VOIP Jobs in TX Dallas Administrator - (in Dallas, TX)) IVR Support Create date: 02-Apr-2015 Houston or Austin, TX Bill Rate: 42.00 We are looking for a Contact Center Operations Engineer to work onsite at either Houston, TX -or- Austin, TX. Please provide your best qualified candidate 7 month engagement with a possible extension Skills Required: IVR Operations - responsible for codi.... (This job is for - ACD IVR Jobs in TX Houston Engineer - (in Houston, TX)) Cert Genesys Routing Eng - J-10-787-064 Create date: 30-May-2013 Certified Genesys Routing Engineer CIV8 SAN ANTONIO, TX 3 year contract Required Experience: Genesys CIV8 Certification Ability to manage Genesys Configuration of T-server for Aspect ACD Ability to manage Genesys Configuration of T-server for Cisco Communications Manager Expertise in the following areas: ACD Cisco Routing Jobs in TX SANANTONIO Engineer - (in San Antonio, TX)) (Administrator: ACD, Troubleshoot, Troubleshooting, VOIP Deployment in Temple, TX)

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