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ACD VOIP IVR testing Windows Server Linux Server Admin Engineer
(Jobs in Madison,
 
Requirement id 86007
Job title Engineer
Job location in Madison, WI
Skills required Application Server, ACD, VOIP, IVR testing Windows Server Linux Server
Open Date 03-Dec-2018
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Application Server, ACD, VOIP, IVR testing Windows Server Linux Server

Start Date :12/17/2018
End Date :06/30/2019
Submission Deadline :Due to SCS 12/07/2018 by 8:00am CT
Client Info :DOA – Division of Enterprise Technology (DET)
Description :

Principally responsible for the design, configuration and support of Automated Call Distribution (ACD) and Voice over Internet Protocol (VoIP) systems. Research enterprise network related technologies. Research, recommend, install, configure and maintain network and server hardware related to ACD and VoIP solutions. Design, configure and support the architecture for the Genesys ACD environment across multiple data centers. Install, configure and upgrade Genesys components. Respond to incidents and outages utilizing standard Service Management and ITIL principles. Support the onboarding of new ACD and VoIP customers from requirements gathering to production go-live. Configures hardware and software to meet business needs, trains others on the solution, and documents the solution for ongoing support. Functions as part of a team. Position requires experience in the technical services and support field as well as experience in network and system administration (DHCP, DNS, routers, firewall, etc.). System Administration/Architecture experience of more than 8 years. Capacity to utilize relevant experience and judgment to plan and accomplish goals, independently as well as in a Team/Project environment. Ability to perform a variety of tasks in a complex, critical enterprise environment. A wide degree of creativity and latitude is expected.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86007 while calling.
 
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(Engineer: Application Server, ACD, VOIP, IVR testing Windows Server Linux Server in Madison, WI)
   
 
     
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