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AWS Restful API Stakeholders Analyst
(Jobs in Glen Allen, VA)
 
Requirement id 89585
Job title Analyst
Job location in Glen Allen, VA
Skills required Incident Management, AWS, Bachelors Degree, Restful API Stakeholders
Open Date 08-Mar-2019
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement not found
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: Incident Management, AWS, Bachelors Degree, Restful API Stakeholders

Candidate must be your W2 Employee.

We should submitt only GC, GC EAD, L2 EAD, H4 EAD and Citizen.


Job Description :

It is seeking qualified candidates for an Incident Manager role in the Richmond, VA area!

Incident Manager - Technology Operations Center



POSITION DUTIES:

The Incident Manager (IM) facilitates critical incident bridges and helps support and development teams resolve computer systems, network and other operational problems.



THIS ROLE REQUIRES SHIFT WORK:

Typical hours: Front half of week days; back half of week days. The shift will alternate 4 - 12 hour days one week and 3 - 12 hour days the next week • 6pm – 6am OR 6am – 6pm



Key Accountabilities:

Leads & Documents incident calls
Coordinates triage activities
Documents triage and troubleshooting recommendations
Ensures bridge says focused on restoration activities
Keeps Enterprise informed of incident progress
Tracks work of Support Teams as required to effectively manage an incident
Summarizes impact and current investigation/fix status on a fixed cadence and keeps the triage activity moving forward
Coordinates activities of a matrix team of technicians on the triage call to investigate unstable conditions
During investigation period, makes timely decisions to escalate the issue in predefined support chain of command
Initiates and maintains viability of collaboration tool sessions during the incident
Documents critical discussions and actions taken in internal tracking tool
Sends enterprise-wide communications giving clear updates that can be understood by a wide audience

Other Accountabilities:

Works with LOB support teams, System Monitoring and other technical teams to establish early detection conditions requiring incident management services
Drives for opportunities to resolve issues at the point of detection
Identifies improvement in monitoring tools, reporting tools and internal processes.
Correlates alerts and events with impacts to proactively improve early detection
Build relationships with stakeholders and customers
Identify and drive initiatives within Incident Management to improve overall operations
Mentor Senior Associates within the Incident Management team to provide better overall service to stakeholders
Remain current on emerging technologies utilized within the environment


QUALIFICATIONS
Basic Qualifications:

Demonstrates a broad understanding of numerous technologies/platforms
Demonstrates an understanding of application architecture
At least 5 years supporting Enterprise Level Technology
At least 10 years of experience in information Technology

Preferred Qualifications:

Bachelors Degree in Computer Science, or Bachelors Degree in Information Systems, or Bachelors Degree in Engineering, or Bachelors Degree in Mathematics, or military experience
Demonstrates a detailed understanding of full stack application architecture including RESTful API, Microservices, and automated deployments
Demonstrates a detailed understanding of several technologies/platforms
At least 2 years of experience in Project Management
At least 10 years supporting Enterprise Level Technology
At least 15 years of experience in Information Technology
AWS Certified Solutions Architect Associate certification



Dont currently live in Richmond? Check out these links about Richmond, VA to see why you should consider it home!

20 things to know: https://www.sparefoot.com/moving/moving-to-richmond-va/20-things-to-know-before-moving-to-richmond/
Why Richm
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 89585 while calling.
 
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(Analyst: Incident Management, AWS, Bachelors Degree, Restful API Stakeholders in Glen Allen, VA)
     
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