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Active Directory Management MS Office A+ Specialist
(Jobs in Raleigh, NC)
 
Requirement id 3868
Job title Specialist
Job location in Raleigh, NC
Skills required Desktop Support, Active Directory Management, MS Office, A+
Open Date 19-Apr-2011
Close Date
Job type Not specified
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Desktop Support, Active Directory Management, MS Office, A+

[NOTE(3):A.Up to (3) submissions per Vendor will be allowed / (1) candidate submission per email
B.Candidate MUST be able to kneel, crouch, crawl, reach, lift and carry at least 60 lbs (No Exceptions)
C.-Some local and overnight travel may be required
D.Candidate must have a valid driver license]

? Assist in the migration of desktop support and knowledge transfer from DHHS current seat management vendor
? Assist in the testing vendor supplied procedures and standards for desktop support and participate in the revision/development of new documentation as appropriate for use by DHHS support staff
? Provide desktop support to DHHS staff via remote desktop utilities and in person for Microsoft operating systems in a mixed Netware and Microsoft environment
? Provide support for local/networked printers
? Provide support for productivity software (MS Office, Adobe, etc.)
? Provide support for e-mail (MS Exchange)
? Provide support for Active Directory users
? Provide support for PDA users
? Create and deploy images, patches and software updates
? Provide consulting on cost-effective implementations of microcomputer hardware and software using defined standards and specifications
? Transfer knowledge and transition desktop support activities to state support staff
? Provide status reports to technical lead
? Other projects as assigned by management


Knowledge, Skills, and Abilities Requirements:
Required:
Minimum 2 years experience providing support of the following:
1. Desktops and local/networked printers
2. LANDesk experience and LANDesk Imaging experience
3. Microsoft operating systems, MS Office and MS Exchange
4. Netware
5. Active Directory

Preferred
? Experience using remote control software to provide desktop support
? MCP Certification
? Ghost experience
*State Government experience with Desktop Support Services

Other Required Experience / Skills:
? A+ Certification
? Excellent written and oral communication skills
? Ability to assist in the development and testing of desktop support procedures and standards
? Excellent customer service skills and phone etiquette
? Attention to detail
? Ability to perform diagnostics on software and/or hardware
? Ability to resolve routine and non-routine problems independently and in consultation with technical lead, peers and vendors

Other Requirements:
The vendor must notify the Agency if any portion of the requirements listed in this Task Order are to be outsourced to other countries. ? Include this information in your Task Order response.

Important Note:
Candidate MUST be able to kneel, crouch, crawl, reach, lift and carry at least 60 lbs (No Exceptions)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 3868 while calling.
 
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[NOTE(3):A.Up to (3) submissions per Vendor will be allowed / (1) candidate submission per email
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[NOTE(3):A.Up to (3) submissions per Vendor will be allowed / (1) candidate submission per email
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C.Some local and overnight travel may be required
D.Candidate must have a valid driver license]


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(Specialist: Desktop Support, Active Directory Management, MS Office, A+ in Raleigh, NC)
     
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