Administration LDAP ITIL Certification ITIL Process Information Technology SLAs Web   Requirement id 67250 Job title Administrator Job location in Portland, OR Skills required ITSM Processes, Administration, LDAP, ITIL Certification ITIL Process Informat Open Date 31-Jan-2018 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: ITSM Processes, Administration, LDAP, ITIL Certification ITIL Process Informat Client Info : XPO Note : Candidate must be our W2 Employee Job Description : The ServiceNow Developer provides all levels of administration and management services to support a highly reliable and secure IT Service Management (ITSM) tool (“ServiceNow”) utilized by the organizations end-users to log and track IT support activity. This will include the design, implementation, and ongoing improvement for a portfolio of ITSM processes for continuous tracking, reporting, and trending. Duties and responsibilities can be any combination of server support as it relates to ServiceNow tool administration and assist in technical support for all business environments globally. The ServiceNow tool will be available 24x7 to all XPO teams and Service Desk personnel. Essential Duties: Responsible for design, development, implementation, and maintenance of the ITSM tool ServiceNow to ensure that users leveraging the tool are being supported to meet their business needs – 40% Responsible for leading the administration and ongoing support of the new ITSM ServiceNow tool to support ITSM processes. Responsible for the design, development and implementation of the end user service portal within the ServiceNow Content Management System Partner with IT support teams to implement and manage workgroups assigned in the ITSM tool and resources contained within those teams. Responsible for the integrations of ITSM processes and workflow into the ServcieNow tool. Responsible for ensuring that the ITSM tool support processes are efficient, effective, compliant, and results are measurable and sustainable. Responsible for ensuring technology and product knowledge is current; so the most up to date information is delivered to the client and ServiceNow tool remains at newer supported version (N-1). Oversees the performance and execution of multiple ITSM processes within ServiceNow – 40% Integration and capture of Incident, Problem, Change, Configuration (CMDB) and Service Catalog / Request Management modules within ServiceNow and monitor how IT support teams are leveraging the information to fulfill their teams workload. Determines underlying causes of IT service management process problems that contribute to missed performance targets and integrates information from a wide variety of sources to arrive at an optimal solution(s). Collaborate and negotiate with other team members and resources while ensuring that the tool workflow and escalation process are met and continuously improved. Responsible for case exchange and multiple tool data sharing via LDAP, API or similar tool. Vendor collaboration – 20% Responsible for managing relationships with ServiceNow vendor (and other vendors utilizing the ITSM too) by ensuring vendor agreements are complete, current, and stored in the appropriate location; reviewing vendor performance levels and ensuring service level agreements are met Responsible for overseeing the progress of ongoing ITSM tool projects that integrate into ServiceNow or will be removed Analyze new technologies and present options, recommendations, ROI and project planning implementation phases Education/ Experience: Minimum Required Education: Bachelors Degree in Computer Science, Information Systems, or related field. Minimum Required Experience: 5+ years of experience in information technology; specifically leading the implementation or support of processes and administration of ServiceNow. 5+ years of leading large scale project implementation. Demonstrated experience working cross-functionally, implementing large scale processes, managing multiple complex projects simultaneously with aggressive schedules,   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 67250 while calling.   Other jobs in OR: Orange (1), Portland (22), Salem (38), Tigard (3), Wilsonville (2),         (Administrator: ITSM Processes, Administration, LDAP, ITIL Certification ITIL Process Informat in Portland, OR)

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