Analysis Metrics SME SOX Problem Management Asset Management IT Service Management De   Requirement id 46208 Job title Developer Job location in BELMONT, CA Skills required Analysis, Metrics, SME, SOX Problem Management Asset Management Open Date 01-Jun-2015 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Analysis, Metrics, SME, SOX Problem Management Asset Management Analysis and Metrics Develop and continuously improve operational metrics for SE Service Management. Report on key performance indicators, service level compliance, and trending analysis for MIS management. Maintain and perform compliance monitoring of the Release, Change, Problem and Incident Management process, policies and procedures. Participate in the analysis, development and maintenance of operational metrics, scorecards, dashboards, issue tracking and status reports, ensuring deadlines are met and reports are completed and distributed appropriately Perform periodic reviews of the Change Approval Matrix access levels and evaluate compliance and Segregation of Duties (SOD) violations for discussion with the Business Process Leads. Documentation and Reporting Create dashboards that include operational metrics, scorecards, issue tracking and status reports for all areas of IT Service Management. Ensure the deadlines are met and reports are completed and distributed timely and appropriately. Point of contact and a SME for all documentation on WBEI process procedures as recorded in WBEI Knowledge Base. Maintain foundational framework for all service management collaboration and reference sites. Operational Support Participate in Release Calendar Panning efforts by consolidating inputs from business units and financial close periods; Maintain and oversee all changes and updates to SAP and LOB/IS Release Calendars Participate in Review and approval of Release/Change requests Assist Release Services Operational team in managing changes to Release Schedule. Identify critical paths, categorize and escalate risks, and ensure successful execution of the release plan. Work directly with WB project teams and Change owners to understand current and changing release requirements. Assist in SOX and financial audit activities as directed by Executive leadership. Training and Collaboration Review and validate global EPMO training materials pertaining to Service Management; Lead periodic trainings and Q&A sessions in areas of Change, Release and Problem Management Facilitate collaboration and encourage sharing of best practices and adherence to WB policies and procedures Process Improvement Identify opportunities and propose measures to continually improve Release, Change, Problem, Incident management processes and operations by leveraging the infrastructure, global processes and tools. Develop and document process improvement roadmaps and individual improvement plans for all areas of Service Management including Change, Release, Problem and Asset management. Manage the on-going evaluation and analysis of methodologies, processes and procedures to continue to leverage from each implementation build on lessons learned and ensure they are replicated. Other tasks or activities as assigned by Director of EPMO and executive leadership.   Call 502-379-4456 Ext 100 for more details. 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