Analysis Comprehensive Analysis Specialist (Jobs in Raleigh, NC)   Requirement id 116996 Job title Specialist Job location in Raleigh, NC Skills required CSM Certification, Written Communication Skills, Analysis, Comprehensive Analysis Open Date 27-May-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: CSM Certification, Written Communication Skills, Analysis, Comprehensive Analysis Start Date:06/07/2021 End Date:06/30/2022 Submission Deadline:06/01/2021 Client Info:NCDIT *Note: Agency Interview Type: Either Phone or In Person Description: ***The candidate will be allowed to work remotely for the duration of this engagement. ***The manager can ship the equipment to the candidate. ServiceNow Administrator/Developer position is housed in the NCDIT. This role provides support for the states use of its CSM system (ServiceNow) and NDITs use of best practices supporting users needs while working with a team of ServiceNow developers. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the ServiceNow platform owner. Duties and Responsibilities: • Administer the ServiceNow platform across the Customer Service Management application • Perform any necessary enhancements, upgrades, or maintenance on the platform • Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRamp compliance • Handle all enhancement requests and develop on CSM application used on the platform • Work with developers on the next stage processes for the platform • Be able to gather business requirements, analyze, and translate into technical documentation and development • Monitor application performance and analyze code • Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions • Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management • Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions • Proactively researching and suggesting enhancements to existing engagements • Develop and implement fixes for bugs and issues found in ServiceNow production for Customer Service Management • Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices. • Execute data mapping and bulk data imports/updates when necessary Minimum Qualifications: • Bachelors degree in Computer Science, Information Systems, or a related field • 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow • Experience designing and deploying web-based end user self-service portals • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services • Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts • Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data Preferred Qualifications: • Experience working in the governmental sector (local, state, or federal) • Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework • Experience performing continuous improvement initiatives for processes and services • Strong knowledge and familiarity with CSM processes • Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience • Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations • Ability to obtain a security clearance with FedRamp administration standards   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116996 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), CSM Certification job openings in Raleigh, NC Jobs List NCDIT - ServiceNow Administrator/Developer (668780) Create date: 09-Dec-2021 Start Date :01/3/2022 End Date :12/30/2022 Submison Deadline :12/10/2021 Client Info: NCDIT Note : * Agency Interview Type: Either Webcam Interview or In Person Description : ServiceNow Administrator/Developer position is housed in the NCDIT. This role pr.... (This job is for - Services Jobs in NC Raleigh Developer - (in Raleigh, NC)) NCDOT -ServiceNow Customer Administrator (666372) Create date: 22-Oct-2021 Start Date :11/1/2021 End Date :11/01/2022 Submission Deadline :10/28/2021 Client Info : NCDOT Note : * Agency Interview Type: Either Webcam Interview or In Person Description : ***The candidate will work remotely for the duration of the engagement. .... (This job is for - ITSM Jobs in NC Raleigh Administrator - (in Raleigh, NC)) DHHS IT ServiceNow Architect (648945) Create date: 20-Jul-2021 Start Date :05/17/2021 End Date :05/16/2022 Submission Deadline :07/26/2021 Client Info : NCDHHS-AM Note : * Agency Interview Type:Webcam Interview Only Description : It is seeking a ServiceNow Platform Architect to provide leadership and guidance for the.... (This job is for - ITSMServiceNow Jobs in NC Raleigh Architect - (in Raleigh, NC))    CSM Certification job openings in other states Jobs List PROJECT MANAGEMENT OFFICE (PMO) CONSULTANT-10792-1 Create date: 19-Apr-2023 Start date :5/15/2023 Submission deadline :4/26/2023 Client Info :Department of Probation, Parole, and Pardon Services Note : Q) INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? A) INTERVIEW WILL BE CONDUCTED VIRTUALLY BY A TEAM OF PROFESSIONALS .... (This job is for - Analytical Skills Jobs in SC COLUMBIA Consultant - (in Columbia, SC)) GA DOL - Program Manager, UI Modernization (701441) Create date: 05-Jan-2023 Hybrid Start date :01/23/2023 End Date :06/30/2024 Submission deadline :01/11/2023 Client Info :GDOL Description : --------------------------------------------- *Open to non-local candidate, that will relocate and be onsite from day 1* Hybrid Role MUST upload required active.... (This job is for - job Jobs in GA Atlanta Manager - (in Atlanta, GA)) Certified Project Manager IV/Sr. - 104548 Create date: 24-May-2022 Start Date :7/1/2022 End date : 06/30/2023 Submission Deadline : 5/27/2022 at 4:00PM CST. Client Info :DPI Note : * Interview Process: Teams Interview with Camera ON - 1 round * Duration: 06/30/2023 * Remote or On-site? Currently 100% remote until 9/30/22. Potential to stay remote or.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) Project Manager 2 - ScrumMaster-270-022822-218 Create date: 22-Feb-2022 Start Date :03/7/2022 End Date :09/23/2023 Submission Deadline: :Monday February 28th, 2022. Client Info: Department of Health and Welfare Description: Agency Project Scope: Certified Scrum Master NOTE: This PSO is NOT a request for a traditional Project Manage.... (This job is for - job Jobs in ID Boise Consultant - (in Boise, ID)) Quality Assurance Analyst III - 95909 - SP Create date: 19-Nov-2021 start date:12/6/2021 End date:06/30/2023 submission deadline:11/26/2021 4:00:00 PM client info : DPI Note: * Interview Process: Microsoft Teams or Zoom with Camera On, 1-2 rounds. * Duration: 6/30/2022 with possibility of renewal through 6/30/2023 Onsite or Remote? Local candidates.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI))    CSM Certification job openings in NC Jobs List Scrum Master - 46211 Create date: 18-Apr-2019 Job Description : This position will provide subject matter expertise and direction on complex projects/initiatives for his/her assigned area(s) of responsibility to ensure Scrum theory, practices, and rules are understood and enacted. The Scrum Master will support two or three scrum teams within a fast-paced application development env.... (This job is for - job Jobs in NC Greensboro Expert - (in Greensboro, NC)) (Specialist: CSM Certification, Written Communication Skills, Analysis, Comprehensive Analysis in Raleigh, NC)

Featured Jobs Self Developer (Jobs in Atlanta, Georgia) Cisco Routers Network Consultant (Jobs in Virginia Beach, Virginia) Java J2EE HTML/CSS SQL Consultant (Jobs in Richmond, Virginia) Troubleshoot Analyst (Jobs in Hamilton, New Jersey) Stakeholders Project Consultant (Jobs in Hartford, Connecticut) Cybersecurity SIEM Linux Analyst (Jobs in Jackson, Mississippi) VLAN Cisco Routers Routing Consultant (Jobs in Fairfax, Virginia) Project Consultant (Jobs in Lincoln, Nebraska) JavaScript Spring Analyst (Jobs in Richmond, Virginia) Strong Analyst (Jobs in North Chesterfield, Virginia)