Analyst Architect SMS Migration Communication Skills Implementation Architect (J   Requirement id 105100 Job title Architect Job location in Plymouth, MN Skills required Genesys GVP, Software Experience, Analyst, Architect SMS Migration Communication Sk Open Date 23-Mar-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Architect: Genesys GVP, Software Experience, Analyst, Architect SMS Migration Communication Sk * Candidate must be our W2 Employee. Job Description : OMNICHANNEL BUSINESS ARCHITECT Location: Remote Duration: Projected 6 month contract w/ opportunity for extension Notes from Conversation with Manager: Need: Large Genesys migration taking place within complex / enterprise-level environment. Three openings total on the team: · 1 or 2 of these openings are going to be focused in digital architecture; less inbound voice migrations · Looking for experience within digital, SMS, email, non-voice, chat, etc · Biz architect - know those challenges for the road map with very aggressive timelines · Wants someone with Genesys experience, and non-voice channels, migrating projects - Must have qualifications: 1. Digital experience, people who usually have that are usually solid individuals; deeper experience, broader experience, with voice and digital 2. Being able to be sharp conversational; someone who can handle the context of the role, often leading a conversation, walking through a process, walking through a call of 10+ work, can drive the conversation Background: · Usually deep contact center background · Senior BA historically working into consultative and driving these migrations · Extremely detailed design, not just business analyst · History with BA and then being able to show with genesis and other migrations Formal Job Description: What Project/Projects will the candidate be working on while on assignment? The Optum OmniChannel team is transforming our contact center infrastructure through a multi-year program entitled Omni. The Omni program provides a platform level technical refresh for the delivery of inbound customer calls to ~100,000 agents globally, and will also refresh and deliver new customer channel interactions through outbound, chat, email, click-to-call, and other contact types. IDEAL BACKGROUND: The ideal candidate has a strong background in voice and data telecommunications working with software vendors such as Genesys, Avaya and Cisco. They must be well versed in translating business to technical requirements specifically for call center agent migrations across technology platforms as well as other Omni related channels such as IVR, chat, SMS, email. Co-browse, and chat/voice bots. For this role at Optum, we are migrating agents from Avaya/Cisco to a Genesys platform. TOP REQUIREMENTS: Genesys technical implementation knowledge or related skills with a similar software vendor, Business requirements gathering and analysis for call center agent migrations, Ability to lead a large cross-functional team. *** What experience will set candidates apart from one another? Proven ability to lead large enterprise call center agent migrations between technology platforms. OVERVIEW: The Optum OmniChannel Business Architect is a leadership role performing a highly collaborative function across business and IT teams to envision and deliver Omni capabilities to the business. The Business Architect, working with CCS resources (e.g. call flow analyst, platform lead), Suppliers (e.g. Genesys), and enterprise partners (e.g. Optum CIO enterprise architects), collaborate with the business to develop an end-to-end view of Omni capabilities for implementation. Deliverables include high level requirements, designs, and diagrams articulating the Omni solution to be delivered. Solutions vary across lines of business, channels, and integrations (e.g. CRM). Additionally, this role will focus on the delivery of enterprise business and technical capabilities f   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 105100 while calling.   Other jobs in MN: Coon Rapids (2), Duluth (6), Eagan (1), Edina (3), Little Falls (1), Maplewood (4), Mineapolis (1), Minneapolis (69), Minnesota (1), North Saint Paul (1), Plymouth (1), Roseville (2), Saint Cloud (3), Saint Paul (41), St Cloud (1), St Paul (5), Unknown (1),    Genesys GVP job openings in other states Jobs List NCDIT-Contact Center Solutions Architect Mid Level (700987) Create date: 10-Jan-2023 Remote Start date :01/01/2023 End Date :06/30/2023 Submission deadline :01/12/2023 Client Info :NCDIT Description : --------------------------------------------- ***Position can work remotely, but some on-site work will be required when consulting with our customers. ***It is pre.... (This job is for - NICE Jobs in NC Raleigh Architect - (in Raleigh, NC)) Genesys Engineer - 48108 Create date: 04-Jun-2019 Candidate must be our W2 Employee Description: Within the Enterprise Contact Technology (ECT) group in PVSI & Community Bank Technology (CBT), there is an exciting opportunity for a Genesys Applications System Engineer. The position will be part of the Genesys Application Management technology team supporting a lar.... (This job is for - Apache SIP Jobs in NC Charlotte Engineer - (in Charlotte, NC)) Genesys Engineer - 9774 Create date: 26-Apr-2018 Client Info : Nationwide Insurance Genesys Engineer with the following skill set: Top Skills: Genesys GVP – Composer Genesys CTI Routing – IRD Oracle Database/SQL Java, JavaScript Nice to Have Skills: Genesys WDE C# Networking Genesys Configuration .... (This job is for - IRD Jobs in OH Columbus Engineer - (in Columbus, OH)) Genesys Engineer - 8913 Create date: 28-Feb-2018 Genesys Engineer role. Qualifications include: Top Skills: Genesys GVP – Composer Genesys CTI Routing – IRD Oracle Database/SQL, Java, JavaScript Nice To Have Skills: Genesys WDE C# Networking Genesys Configuration Genesys Deployment Genesys Inf.... (This job is for - job Jobs in OH Columbus Engineer - (in Columbus, OH)) Genesys Voice Engineer - 8584 Create date: 30-Jan-2018 Genesys Voice Engineer. Qualified candidates will possess the following: Top Skills: Genesys GVP – Composer Genesys CTI Routing – IRD Oracle Database/SQL, Java, JavaScript Nice To Have Skills: Genesys WDE C# Networking Genesys Configuration Genesys Deployment Genesys Infoma.... (This job is for - job Jobs in OH Columbus Engineer - (in Columbus, OH))    Genesys GVP job openings in MN Jobs List Genesys Engineer - 48155 Create date: 04-Jun-2019 Candidate must be our W2 Employee Notes : Candidate must be willing to relocate and work out of Minneapolis MN. Description: Within the Enterprise Contact Technology (ECT) group in PVSI & Community Bank Technology (CBT), there is an exciting opportunity for a Genesys Applications System Engineer. The pos.... (This job is for - SIP Jobs in MN Minneapolis Engineer - (in Minneapolis, MN)) (Architect: Genesys GVP, Software Experience, Analyst, Architect SMS Migration Communication Sk in Plymouth, MN)

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