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Azure ERP SAP Financial Experience Analyst
(Jobs in Dauphin County, PA)
 
Requirement id 146631
Job title Analyst
Job location in Dauphin County, PA
Skills required CRM Systems, Business Process, Azure, ERP SAP Financial Experience
Open Date 03-Apr-2024
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: CRM Systems, Business Process, Azure, ERP SAP Financial Experience

Start date :04/22/2024

End Date : 03/31/2025

Submission deadline : 04/08/2024

Client Info : PTC

Description :
------------------------------------------------------
Justification: The Tolling Back-Office functionality within the UBOS/ CBOS systems is critical functionality for the PTC and must work with a very high degree of reliability and accuracy. The proper operation of this functionality requires dedicated and focused efforts in testing and validating all changes. This position will be solely dedicated to this testing and reporting to the PTC on the results, with enough detail for the PTC to determine a course of action. This position requires an experienced and strong customer service software testing analyst who will be creating, executing, and documenting the results of test plans and scripts. This position will study and understand the complete set of UBOS business processes, then write, execute, coordinate, and document the end-to-end testing of all aspects of the UBOS and CBOS system as related to the back-office functionality. We are seeking an experienced Tolling Back-Office Quality Control Analyst to play a critical role in ensuring the reliability and accuracy of the end-to-end functionality for our Tolling Back Office system. We are looking for an individual proficient in CRM D365, ERP SAP with Back Office testing experience and the skills/ expertise outlined here.


Description Of Duties And Responsibilities

· At the core, ensure that the Commissions business processes are being validated from a holistic End-to-End perspective for all valid scenarios possible, ensuring best in class customer service for end users, call center agents, and other stakeholders is always delivered.

· Perform rigorous testing and validation efforts, necessitating a dedicated focus.

· Create, execute, and document test plans and scripts.

· Be responsible for comprehensively testing all aspects of our systems, including Account Management, Case Management, Payments, Dispute Management, Dunning and Collections, Correspondence, and Invoicing.

· Capture, and maintain data, plus run reports to implement data analyzed optimizations on the omnichannel perspective of the customer. This will include, but is not limited to Portal, Natural Language IVR contained telephony, Chatbot, email/ forms, walk-in, and social media.

· Review test scripts provided by vendors.

· Conduct system stress testing to identify potential issues.

· Collaborate with the QC Lead to ensure quality control.

· Manage and execute testing scripts within the ADO system.

· Advocate for Quality Assurance and industry best practices.

· Ensure project adherence to quality principles and guidelines.

· Oversee all aspects of quality assurance and testing for software and IT system releases.

· Maintain high-quality procedures for creating user stories, tasks, test cases, and bugs.

· Provide feedback for production deployment readiness.

· Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.

· Lead and participate in project team activities for system work efforts related to enterprise systems.

· Work independently to accomplish the tasks and duties assigned.

· Adhere to the PTC standards, policies, and procedures.

· Utilize various software and/or technology tools to perform job duties.

· Perform tasks and other duties as assigned by the PTC.
Minimum Experience

· Minimum 5 years of experience in large-scale integrated solutio
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146631 while calling.
 
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(Analyst: CRM Systems, Business Process, Azure, ERP SAP Financial Experience in Dauphin County, PA)
   
 
     
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