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CMS AES IVR Telesoft Data Network Architecture Problem Solving Skills Technical Appli
 
Requirement id 131324
Job title Expert
Job location in Raleigh, NC
Skills required CMS, AES, IVR, Telesoft Data Network Architecture Probl
Open Date 13-Jan-2022
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Expert: CMS, AES, IVR, Telesoft Data Network Architecture Probl

Start Date :01/3/2022

End Date :06/30/2022

Submission Deadline: :01/20/2022

Client Info: NCDIT

Note :

* Agency Interview Type: Agency Interview Typ

Description :

***This position will be remote for the duration of the engagement. The manager will ship the equipment if the candidate does not live locally.

Skills required:

• Administration and troubleshooting ability of Avaya Communications Manager, Interaction Center, CMS, Predictive Dialer, Call Back Assist, System/Session Manager, AES.
• Needs the skills and experience to administer and troubleshoot the Genesys Interactive Voice Response System (IVR) and Telstrat Engage call recording platform. This work includes adding new tenants, modifying existing instances, activation of new users and groups.
• A working knowledge of Layer II and III data networks and subnets is desired so that the incumbent can effectively work with Network Services to resolve network issues associated with service operation
• Demonstrated ability to conduct maintenance, troubleshooting, repairs and upgrades and ensure proper operation of the Avaya Communications Manager
• Demonstrated ability to plan, organize, and execute with strong problem-solving skills
• The ability to present ideas, concepts, and technical specifications to appropriate audiences, both verbally and in writing.
• Ability to work independently, as well as collaboratively in a team environment
• Knowledge and experience/troubleshooting with Hammer testing and writing/modifying scripts for hammer testing.
• Knowledge and experience/troubleshooting of Workforce Management
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131324 while calling.
 
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DHB Technical Specialist- Mid Level (712659)
Create date: 22-Jun-2023
Remote

start date :07/10/2023

End date :07/09/2024

submission deadline : 06/23/2023

client info : NCDHHS-PH

Description :

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Create date: 09-Jul-2021
Start Date :07/12/2021
End Date :04/14/2022
Submission Deadline :7/15/2021

Client Info : NCDHHS-ITSM

Description :

The IT Product Manager will serve as a member of the DHHS Medicaid Enterprise System (MES) Program providing IT product management within the MES portfolio. This .... (This job is for - CMSMedicaid Jobs in NC Raleigh Manager - (in Raleigh, NC))

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Create date: 14-May-2021
Start Date:05/03/2021

End Date:05/02/2022

Submission Deadline:05/20/2021

Client Info:NCDHHS-ITSM

*Note: Agency Interview Type: Webcam Interview Only

Description:

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Create date: 29-Apr-2021
start date:04/30/2021

End date:04/29/2022

submission deadline:5/5/2021

client info :NCDHHS-ITSM

*Note: Agency Interview Type: Webcam Interview Only

Description:

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MES IT Product Manager (637542)
Create date: 09-Nov-2020
Start Date : 11/16/2020
End Date : 11/15/2021
Submission Deadline : 11/16/2020

* Note: Webcam Interview Only

Client Info : NCDHHS-ITSM

The IT Product Manager will serve as a member of the Medicaid Enterprise System (MES) Program providing IT product management within the MES portfolio. This position wi.... (This job is for - CMS Jobs in NC Raleigh Manager - (in Raleigh, NC))
 
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Case Management Solution Project - 62716 - NSP
Create date: 13-May-2024
No of Submissions : 1

Start date : 07/01/2024

End date : 12/31/2025

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Client info : PSRB Oregon

Description :

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Create date: 04-Apr-2024
Start date : 05/06/2024

End date : 05/02/2025

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Note :

* Interview Process: Virtual

* Duration of the Contract: At least one year.

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Note :

* Position Location : On Site

Description :

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Description :


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Description :


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DHHS IT QA Test Lead (723606)
Create date: 26-Oct-2023
Remote

Start date :11/06/2023

End date :06/12/2024

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Client info :NCDHHS-PMO

Description :

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Description:

Duties and Responsibilities:

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(Expert: CMS, AES, IVR, Telesoft Data Network Architecture Probl in Raleigh, NC)
     
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