COTS Analytical Ability Troubleshoot Software Installation And Support Analyst (   Requirement id 65722 Job title Analyst Job location in Columbus, OH Skills required Communication Skills, COTS, Proven Experience, Analytical Ability Troubleshoot Software Open Date 21-Nov-2017 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Communication Skills, COTS, Proven Experience, Analytical Ability Troubleshoot Software Start Date :12/18/2017 End Date :06/30/2018 Submission Deadline :11/28/2017 Description : Note : Will close to submissions: Wednesday 11/29 @ 10AM Interviews: Onsite Interviews- LOCAL CANDIDATES Job Title: Help Desk Analyst 2 Requirement Description: HDA2 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Good understanding of Desktop Support, imaging, complicated software transfers/swaps and all aspects of Software Licensing Services. Able to troubleshoot and resolve complex computer performance issues. 2. Uses creativity and innovation to automate and streamline processes and procedures. 3. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. 5. Must be available to work a standard 8 hour shift somewhere between the hours of 7AM and 5PM. Expect regular changes to either the earlier or later shift. 6. Must be punctual and reliable: Arriving at work on time is essential and required as this a Customer Service environment. 7. Experience in advance printer support, including installation, maintenance, firmware upgrades and firmware updates. • Strong communication/leadership skills. • Strong influence, collaboration and negotiation experience. • Ability to collaborate with supporting resources across business and/or functional lines. • Have excellent oral and written skills/possess strong meeting and work session facilitation skills. • Act as the escalation point for high priority support issues. • Ability to interpret end user license agreements. • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. • Call software and hardware vendors to request service regarding defective products. • Act as a subject matter expert for one or more custom or COTS applications. • Talk to programmers to explain software errors or to recommend changes to programs. • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. • Test software and hardware to evaluate ease of use and whether product will aid user in performing work. • Write software and hardware evaluation and recommendations for management review. • Must be knowledgeable in the English language/speak clearly and understandably use the English language. Mandatory Requirements/Time 4 year college degree in field of specialty or equivalent education and experience combined 3 Years I.T experience 3 Years Troubleshooting experience 3 Years experience documenting procedures Desired Skills/Time • Service Now experience is desired. • Retail experience is desired   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 65722 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), Communication Skills job openings in Columbus, OH Jobs List IS Technical Specialist III Senior-20230227084553 Create date: 27-Feb-2023 Start date : End Date :9+Months from the start date Submission deadline :03-06-2023 Note: * Job Site Remote Description : The Huntington Performance Engineering and Monitoring team has an established enterprise practice and is looking for an experienced engineer. The team is res.... 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