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CSS HTML JAVA SCRIPT RDBMS SQL Workflow API ITSM Integration ITIL Service Management
 
Requirement id 107198
Job title Administrator
Job location in Kennesaw, GA
Skills required ServiceNow Administration, CSS, HTML, JAVA SCRIPT RDBMS SQL Workflow API ITSM
Open Date 04-Jun-2020
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: ServiceNow Administration, CSS, HTML, JAVA SCRIPT RDBMS SQL Workflow API ITSM

Start Date: 7/1/2020
End Date: 1/1/2021
Submission Deadline: 6/11/2020

Client Info:KSU - UITS

Note:

* Agency Interview Type:Either Web Cam or In Person

Description:

The ServiceNow Administrator is responsible for implementing the long-term vision of the ServiceNow platform for the University. This position partners with academic and business units within the University to understand business needs, implement new workflows and support ServiceNow to help meet their objectives. This position provides expert technical guidance to others within the Application Support team. In addition, this position works closely with vendors for issue resolution, oversees quality assurance and oversees application availability and security.

MINIMUM EDUCATION REQUIRED: Bachelors in Computer Science, Information Systems, Business Administration or related field; or equivalent work experience

MINIMUM EXPERIENCE REQUIRED: 3 years of related IT experience demonstrating a progression of increasing responsibility

DETAILS/DUTIES:

· 70% - ServiceNow configuration, customization and support

· 15% - ServiceNow meetings with executive leadership, SCRUM team, and other team meetings

· 10% - Cross training with team members and development of supporting documentation

· 5% - Other duties as assigned.

KEY RESPONSIBILITIES:

· Responsible for all aspects of the lifecycle of the ServiceNow platform, including design, development, planning, implementation, configuration, and ongoing support

· Responsible for troubleshooting and resolving issues within the ServiceNow platform

· Responsible for the development of workflows and applications within the ServiceNow platform, which support the streamlining and automation of business processes

· Responsible for developing and maintaining integrations between the ServiceNow platform and external systems

· Responsible for monitoring and managing platform upgrades, development, QA, and production environments

· Responsible for developing and maintaining documentation related to the ServiceNow platform

· Responsible for producing reports and dashboards based on defined measures, metrics and key performance indicators.

· Responsible for recommending improvements regarding the platform, processes, or reporting

· Responsible for user management and support related to the ServiceNow platform

· Manages and maintains relationships with key departments throughout the University to understand business needs, implement solutions and support customers

· Vendor management and communication for escalation of critical issues and support of new system implementation and determination of root cause analysis

· Collaborates closely with project managers to provide updates on project progress and communicate issues that may impact project success

· Recommends and contributes to development of best practices and standard operating procedures and provides technical expertise for Application Support team

· Able to appropriately assess and communicate risks, benefits, and alternatives

· Other duties as assigned
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 107198 while calling.
 
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(Administrator: ServiceNow Administration, CSS, HTML, JAVA SCRIPT RDBMS SQL Workflow API ITSM in Kennesaw, GA)
   
 
     
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