Call-Routing IVR Analyst (Jobs in Columbus, OH)   Requirement id 139349 Job title Analyst Job location in Columbus, OH Skills required Call-Routing, IVR, Workforce Management, Open Date 28-Feb-2023 Close Date Job type Contract to Hire Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Call-Routing, IVR, Workforce Management, Start date :3/20/2023 End Date :3+Month from the start date Submission deadline :03-06-2023 Note: * Job Site Remote Description : The QA Testing Analyst - Senior is responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary, works on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Duties and Responsibilities: Collaborate with the Business Systems Analysts and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable. Actively participate in the review of architectural and technical design specifications. Develop, document and maintain the test data, data validation, end to end testing flows. Conducts testing using HNB manual and/or automated test processes and reports results. May run database queries in order to supply data validation within test scripts. Updates test cases based upon approved change requests. Works with BSAs and Development teams on defect analysis and triage. Assigns defect severity and manages defects throughout the project. Works with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions. Creates test status reports per project guidelines. Creates test results and test summary deliverables to ensure production implementation readiness. Creates and facilitates review of the Test Strategy with the project team. Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management. Collects testing sign-off from all testing participants, including cross-impacted application teams. Ensures all aspects of testing, such as manual execution, regression, automation and performance testing, is completed. Collaborates with Project Test Lead on estimating the test efforts. Collaborates with the project team to support UAT efforts as needed. Maintains the regression test bed to meet changing requirements. Participates in off-hour production releases as needed. Supports the projects warranty period as needed. Works under moderate supervision with some latitude for independent judgement and problem solving. Provides mentorship to junior team members as needed. Understands and follows the project lifecycle methodology consistently. Performs other duties as assigned. Basic Qualifications: Bachelors Degree 3+ years of related experience or an additional 2+ years of IT experience that includes IT Analytics, IT Troubleshooting, or IT Customer Service may be considered in lieu of Bachelors Degree Preferred Qualifications: Negotiation skills with the ability to influence others by information/knowledge sharing Proficiency in using Cyara test suite, in addition to in depth knowledge of common testing methods, terminology and industry best practices Experience with contact center systems, including Cisco UCCE, Verint WFO Suite, Nuance natural language IVR, and VHT Callback Excellent verbal and written communication skills with the ability to explain system issues clearly and concisely to all levels of management, and establish effective working relationships with our internal customers Ability to work in a fast-paced environment Experience in an Agile-Scrum environment Knowledge of data structures, data management practices, v   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 139349 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2),         (Analyst: Call-Routing, IVR, Workforce Management, in Columbus, OH)

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