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Chatbots IVR Consultant
(Jobs in Greensboro, NC)
 
Requirement id 94766
Job title Consultant
Job location in Greensboro, NC
Skills required Configuration Experience, UX Designer, Chatbots, IVR
Open Date 08-Jul-2019
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Configuration Experience, UX Designer, Chatbots, IVR

Candidate must be our W2 Employee

Description:
Conversational UX Design:

- Need to help create call flows that guide users to supply answers and intents that are not prone to misinterpretation.

- Need to review customer interactions with flows and identify solutions for decision points with high failure rates

- Need to review, as necessary, call flow verbiage with Legal/Compliance to gain approvals on a regular basis.

Work to fine tune overall bot persona

Someone who knows how to design a voice experience

- Actual scripting of questions and responses in conversational manner

- Assistance in creating sample dialogues (happy path, variations)

- Ask questions to solicit useful responses from callers, how to re-prompt caller if first ask wasnt successful

- Customer tolerance for looping/attempts to answer
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94766 while calling.
 
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(Consultant: Configuration Experience, UX Designer, Chatbots, IVR in Greensboro, NC)
     
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