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Cisco Call Routing Tables Analyst
(Jobs in Seattle, WA)
 
Requirement id 92580
Job title Analyst
Job location in Seattle, WA
Skills required SQL, Cisco, Business Systems Analyst, Call Routing Tables
Open Date 16-May-2019
Close Date
Job type Contract to Hire
Duration 6 Months
Compensation DOE
Status requirement not found
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: SQL, Cisco, Business Systems Analyst, Call Routing Tables

Description :

At least 10 years relevant experience required. Responsible for gathering, analyzing, and creating comprehensive work products documenting requirements, including validation and traceability, for existing and new applications supporting various business channels. This position understands how organizations function to accomplish their purpose, and defines capabilities an organization requires to provide a service or meet their goals. Facilitates communication between organizational units to align the needs of business units in order to create requirement work products for solution providers. Plans, directs and completes the analysis of business problems to be solved or product/services to be developed for delivery. Provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for system or product/service related initiatives. Acts as liaison between the user community and internal IT resources. Plans, facilitates, and participates in working sessions with cross-functional resources.




Top Skills Needed:

· SQL- need to be proficient with this

· Call Routing experience/ They work in CISCO and AVAYA but they are converting over to Cisco complexly



Goals of the Project:

· This person will be focusing on Analytics and facilitating feedback from other departments

· They will be creating new metrics and goal based on data from the call centers

o Metrics Include

§ Call Time

§ How long it took for something to pick up

§ Hang up Rate

· The BA will be working hand in hand with the developers to create new goals and figure out the impact it will have on the business




Start: ASAP

Phase one of the project goes until October – This is focusing on internal employees

Phase 2 goes to 2020 and that focuses on international and global TMO partners

Resumes Needed By: Monday EOD

Phone Screens: Tuesday

Interview Process- Phone Screen & Onsite interview

Personality- Go getter, Self-Starter, Highly Collaborative
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 92580 while calling.
 
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(Analyst: SQL, Cisco, Business Systems Analyst, Call Routing Tables in Seattle, WA)
     
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