Communication Network Computer Systems Analyst Stress Testing MS Office Products Hel   Requirement id 116820 Job title Consultant Job location in Lansing, MI Skills required Customer Service, Communication, Network, Computer Systems Analyst Stress Testing Open Date 19-May-2021 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Customer Service, Communication, Network, Computer Systems Analyst Stress Testing Start Date:05/17/2021 End Date:06/30/2021 Submission Deadline:5/24/2021 Client Info:DTMB- Data Center Operations *Note: Agency Interview Type: Either Webcam or In Person Description: This position is responsible for initiating Incidents for State of Michigan Critical Business Functions. Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems. Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure (SOP) 12. Sends Communications Matrix Notifications using SOP12-2 for High and Critical Incidents. Monitors server and network system monitoring tools and responds appropriately to alarms. Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation. Complete documentation of how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution. Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons. Track and monitor security concerns. Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution. Monitors system resources (e.g. processor, memory and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Opens trouble tickets and assign to the appropriate support group. Grants physical access to hosting centers both locally and remotely. Administers established security policy for physical access to the (2) Hosting Centers. Executes programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads, comprehends, and complies with email messages in timely basis. Uses communications tools appropriately to receive and disburse information. Answers and makes phone calls as necessary. Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116820 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    Customer Service job openings in other states Jobs List Business Analyst/Consultant II - 130059 Create date: 02-May-2024 Bid Limit Per Vendor : 2 Start date : 06/03/2024 End Date : 06/30/2024 Submission deadline : 5/8/2024 4:00PM CST. Client Info : WHS Note : * Interview Process: Teams interview with camera & audio on. * Duration: 6/30/24 with possibility of renewal * Onsite.... 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