Communication Migration Support Services User Profile Synchronization Specialist   Requirement id 138697 Job title Specialist Job location in Raleigh, NC Skills required Software And Hardware Support, Networking, Communication, Migration Support Services User Profile Open Date 24-Jan-2023 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Software And Hardware Support, Networking, Communication, Migration Support Services User Profile Onsite Start date :02/06/2023 End Date :06/23/2023 Submission deadline :01/30/2023 Client Info :NCDOT Description : --------------------------------------------- ***The candidate will work on-site in Raleigh and travel to statewide DOT offices. The NCDIT-Transportation is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. This request is to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Distribution Center (IT Warehouse) 1529 S. Blount Street Raleigh NC 27603. **TRAVEL REQUIRED** Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access,   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138697 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Software And Hardware Support job openings in other states Jobs List Desktop Support IV - 113103 - SP Create date: 06-Jan-2023 start date: 01/30/2023 End date: 06/30/2023 submission deadline: 1/13/23 at 4:00PM CST. client info : DOC Note : * Interview Process: Teams Video * Contract Duration: 6/30/23 with possibility of extension * Onsite or Remote: Candidates MUST reside in Wisconsin or relo.... (This job is for - Maintainence Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk Technician 4 - 108397 - SP Create date: 24-Aug-2022 start date:9/12/2022 End date:10/31/2022 submission deadline:9/1 at 4pm CST. client info : ITS Note: * Position will be 100% onsite at the Bismarck location. Local candidates only. Description: Individual will work as a member of.... (This job is for - job Jobs in ND Bismarck Consultant - (in Bismarck, ND)) Desktop Support - 57195 Create date: 16-Jun-2022 start date:6/13/2022 End date:06/30/2023 submission deadline:06/20/2022 client info : TN DOE Note: * Candidate must be local: Description: Job Code 07554I Performs desktop computer support assignments, with an emphasis on deskto.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) Doc196811 Job 2210 Customer Support Analyst B. Inter -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it7ih7.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candi.... (This job is for - job Jobs in FL Deland Analyst - (in Deland, FL)) Doc196805 Job 2210 Customer Support Analyst A. Entry -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it5qns.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candi.... (This job is for - Troubleshooting Jobs in FL Chipley Analyst - (in Chipley, FL))    Software And Hardware Support job openings in NC Jobs List NCDOT - Specialist- Expert (672755) Create date: 21-Dec-2021 Start Date :01/3/2022 End Date :12/23/2022 Submison Deadline :12/22/2021 Client Info: NCDOT Note : * Agency Interview Type: Either Webcam Interview or In Person Description : This person is required to sit on site with travel required around Mecklenburg, .... (This job is for - Installation Jobs in NC Huntersville Expert - (in Huntersville, NC)) (Specialist: Software And Hardware Support, Networking, Communication, Migration Support Services User Profile in Raleigh, NC)

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