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Communication Logical Design Development Proven Ability To Coordinate Meetings And
 
Requirement id 138462
Job title Tech Lead
Job location in Madison, WI
Skills required IT Environment, Customer Service Skills, Communication, Logical Design Development Proven Abilit
Open Date 12-Jan-2023
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Tech Lead: IT Environment, Customer Service Skills, Communication, Logical Design Development Proven Abilit

Start date : 02/06/2023

End Date : 06/30/2023

Submission deadline :1/19/23 at 4:00PM CST

Client Info : Supreme Court

Note :

* Interview Process: In-person or remote interviews
* Duration of the Contract: 6 months with potential for extension.
* Onsite or Remote? MUST be local to WI or willing to relocate at the candidates expense prior to starting. MUST be available for extensive travel throughout the state (see further details below).

Description :
---------------------------------------------
Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise, which includes over 6,000 computing devices. The Technical Support Engineer has four main areas of responsibility:
(1) provides technical phone support to all court system employees;
(2) installs, configures and troubleshoots computer hardware and software; (3) reacts to technical emergencies and takes appropriate action; and
(4) analyzes technical problems and implements technical solutions.

This position is expected to travel a minimum of 5025% of the time.
Travel requirements will fluctuate based on time of year and CCAPs workload.

Time and Percentages 30% Provides maintenance and support for CCAP software and hardware for more than 80 networks and over 3,000 computing devices throughout the Wisconsin Court System.
? Support recent versions of Microsoft Desktop operating system.
? Support recent versions of Microsoft Server operating system.
? Support computer hardware and peripherals
? Support digital audio recording systems and other courtroom technologies
30% Provides technical support to all court system employees and takes corrective action as required.
? Provide effective end-user customer technical support by telephone and in-person.
? Respond to questions, research and resolve problems, and provide answers to questions about CCAP supported hardware and software applications.
30% Upgrades, configures, installs and replaces computer hardware and software throughout the court system.
? Install and configure new computer hardware, software, and peripheral equipment.
? Maintain system documentation to accurately reflect the current system configuration of the court system technical infrastructure.
10% Reacts to technical emergencies, takes appropriate action.
Knowledge, Skills, and Abilities Required
? Knowledge of local and wide area networking.
? Knowledge of computer operating systems and hardware.
? Knowledge of information technology needs of court system.
? Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.
? Skill in technical troubleshooting.
? Skill in verbal and written communication.
? Skill in providing professional customer service.
? Ability to setup computers, related peripherals and audio/visual equipment.
? Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.

Education and Experience Required

? Associates Degree in computer science, computer technician, or related field.
? A minimum of two years of relevant technical experience, including:
o Experience providing phone-based technical support.
o Experience in computer hardware and software support and maintenance.
o Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.
Discretion

The responsibilities of this position involve applying technology to core functions of the Wisconsin Court System. This position is expected to solve technical problems with only limited direction
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138462 while calling.
 
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(Tech Lead: IT Environment, Customer Service Skills, Communication, Logical Design Development Proven Abilit in Madison, WI)
   
 
     
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