Crystal Reports CCNP Engineer (Jobs in Irvine, CA)   Requirement id 9150 Job title Engineer Job location in Irvine, CA Skills required CISCO ICM, Crystal Reports, Avaya Platform, CCNP Open Date 22-Mar-2012 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: CISCO ICM, Crystal Reports, Avaya Platform, CCNP [Note : Note : Start Date : 03-25-2012 End Date : 09-22-2012] Description: This position is a posting for a consolidated 24 X 7 NOC that supports data network and Customer Service based technologies. The candidate must be well educated and experienced in LAN/ WAN and telecommunication systems. The position requires working knowledge of Customer Service based technologies; ensure the overall telecom needs of the call center departments are met, including statistical analysis, process improvements, systems support, capacity planning for hardware and voice circuits; proactive maintenance of the inbound and outbound voice circuit network; the collection and statistical analysis of customer service data used to determine call routing requirements, database configuration and maintenance for internal databases and database links, internal website design and management, trunk usage and maximization of system efficiency; evaluation and recommendation of new technologies used to increase overall Customer Service effectiveness. Candidate will be in an operational support group troubleshooting an enterprise network and needs a high degree of troubleshooting and will need to be proficient in Cisco network LAN/WAN troubleshooting. Candidate will be responsible for operational tasks supporting high availability, rapid recovery and restoration of a complex and large network environment. Proactively monitor and manage all production network systems to maximize system availability. Analyze and ensure the resolution of technical and client problems while providing quality customer service. Evaluate and develop network/operational solutions to fulfill business requirements. Candidate will lead resolution and recovery efforts of cross-functional technicians and troubleshoot issues reported by proactive alarming or problem notifications reported by end-users. Candidate can translate highly technical ideas/principles into comprehensive/descriptive business language for peer groups/management to effectively assist/resolve issues. Candidate will have the ability to multitask: trouble resolution of several devices while providing status on the phone and documenting tickets. Position is typically at 24/7 business operation. Incumbent may be required to work off shifts (i.e. 2nd, 3rd, shift including weekend day as normal workday), 2 (2) years experience with Aspect Spectrum Version 8 or higher Certification in Aspect Hardware administration Working knowledge of CISCO ICM routing processes and system components Working knowledge of IEX, Witness (Verint), Crystal/Business Objects reports and Aspect CTI Working knowledge of Avaya and Aspect auto-dialers Working knowledge of database management and support processes Working knowledge of statistical reporting processes for system and service metrics Performs medium/small size technical tasks with moderate level of complexity. Problem resolution and designing is required. Technical aptitude, including ability to understand detailed technical information Can demonstrate ability to analyze problems, develop solutions and make decisions that impact technical assignments. Good verbal and written communication skills Bachelor degree in Computer Science/Information Systems 6 years of information systems experience; or an equivalent combination of education and work experience Excellent technical (e.g., systems design) and/or analytical skills Excellent knowledge of networking (e.g., LAN/WAN) and/or computer (e.g., micro, mainframe) operations PC and desktop applications competency (e.g., Microsoft Office, Microsoft Project, e-mail, etc.) Working knowledge of project management concepts Excellent business knowledge In-depth knowledge of information systems concepts In-depth knowledge of applicable methodologies, tools, standards, an   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 9150 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2),    CISCO ICM job openings in other states Jobs List Avaya Consultant - 37170 Create date: 02-Aug-2018 **Candidate must be our own W2 Employee. **We should take signed RTR form from candidate (Candidates RTR form should be only on the name of APEX Systems) Job Description : Description: Sr Voice/Data Ntwk Cnslt Location: open to remote or any UHG facility in the country. 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(This job is for - job Jobs in TX AUSTIN Architect - (in Austin, TX)) UCCE Solution Architect - J-10-794-515 Create date: 31-Jul-2013 At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients. We are looking for a.... (This job is for - UCCE ICM CVP Jobs in TX AUSTIN Architect - (in Austin, TX))     (Engineer: CISCO ICM, Crystal Reports, Avaya Platform, CCNP in Irvine, CA)

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