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DAS Troubleshoot SLA RMA SNMP Consultant
(Jobs in Atlanta, GA)
 
Requirement id 146134
Job title Consultant
Job location in Atlanta, GA
Skills required DAS, Troubleshoot, SLA, RMA SNMP
Open Date 01-Mar-2024
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: DAS, Troubleshoot, SLA, RMA SNMP

Start date : 03/18/2024

End date : 04/01/2025

Submission deadline : 03/06/2024

Client info : ATL - AIM Aviation Services

Description :

The Aviation Information Systems division is looking to obtain the following support for the current Distributed Antenna System (DAS) obtaining an on-site experienced DAS Engineer resource to monitor, to fix issues, addressing critical alarms on ATL Airports existing Legacy TE (DAS). This support services will be over a 12-month period.

The support services will consist of the following:

Resource will provide DAS Maintenance Services

- Maintain, repair, and/or replace ATL Airport TE Connectivity active and passive system components.

o Coaxial Cable/Connectors used in existing DAS.

o Fiber Cable/Connectors used in existing DAS.

o Active DAS components used in Existing DAS.

- Resource will provide Tier 1+2+3 MMR

- Resource will provide DAS Monitoring Services

- Resource will utilize MAGNIFY monitoring software to monitor all active DAS components included in the existing TE Connectivity legacy DAS at ATL Airport using MAGNIFY.

- Resource will monitor auxiliary, IP configurable components per this SOW.

- Resource will provide and setup onsite server to interface with legacy DAS and MAGNIFY platform.

- Resource will support ATL Airport with spares inventory and RMA process.

- Resource will coordinate with ATL Airport concerning DAS alarms originating from the DAS active components.

- Resource will provide ATL Airport with read-only access to the MAGNIFY tool (for active DAS alarms).

- Resources will be provided to troubleshoot and address alarms over the 12-month contract.

o High Level SLA Terms (New alarms)

o SIR 1 – Classified as a Major outage creating severely degraded service across a large area of the airport.

o Initial response due 2 hours after notification of incident.

o Updates due daily.

o Resolution due 1 week after notification of incident.

o SIR 2 – Classified as a small outage affecting a small number of users.

o Initial response due 12 hours after notification of incident.

o Updates due weekly.

o Resolution due 14 days after notification of incident.

Resource will provide alarm notification and status reports (on a monthly cadence)

Resource will setup SNMP alarms for all DAS active components and identified auxiliary components.

Resource will configure alarm notification hierarchy (emails, SMS, IM, phone numbers, etc.)

Resource will configure alarm notification type (emails, SMS, IM) and frequency/escalation of notification.

Resource will provide MAGNIFY Technical support.

All necessary inventory required will be acquired as needed.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146134 while calling.
 
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