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Data Architect Training Service Bus API ServiceNow Analyst Training Experience Cons
 
Requirement id 91467
Job title Consultant
Job location in Nashville, TN
Skills required UI/UX Design And Development, Integration Experience, Data Architect, Training Service Bus API ServiceNow Anal
Open Date 22-Apr-2019
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: UI/UX Design And Development, Integration Experience, Data Architect, Training Service Bus API ServiceNow Anal

Start Date : 4/30/2019
Submission Deadline: 4/24/2019 by 2pm CST

Client Info : Human Services

Description:

Project Purpose and Objective
State of Tennessee Department of Human Services (TNDHS) is transforming its client experience. As a result, we need services to support the development of a self-service portal that allows applicants to create an account, be screened for identification match, pre-screen for benefits, apply for benefits, check their program case status, report changes, and read/reply to communications via an Omni-channel environment. (Telephone, Web, In-person, Mail)
Vendors must have experience with implementing Service Now and integration of Mainframe Tools as well as other external tools mentioned within this document. Finally, the vendor should provide a reference that can attest to the experience of a ServiceNow implementation with the vendor.
Background
Today, the ability to apply for several services provided by TDHS is only available by the paper that needs to be delivered to the TDHS Office. TDHS does have an online presence for a limited number of programs; however, we are not able to verify identity or repetitive submissions which open the opportunity for more substantial fraud findings and duplicative work for our team members. Our goal is to modernize the current infrastructure of applications in order to better serve our customer population by providing alternative opportunities to engage with TDHS that make applying for services easier and more efficient.
This SOW defines the foundational work that will need to be completed prior to the development and implementation of the new tools. The preferred project management tool/process to use would be Agile where applicable.
Tools:
1. ODS- Operational Data Store
2. BOX
3. Service Now
4. Red Hat Fuse
5. LexisNexis
6. IMI, In Contact
7. ACCENTURE (TBD)
Identified Talent Needs:
1. UI/UX Designer
2. Intergration engineer
3. Application Architect
4. Data Architect
5. Training/Skills Development Analyst
6. Development : Service Bus, API, Service Now


1. Develop a Technology Architechual design document to include:
• Existing and future state application infrastructure
• Design for the build-out of an ODS (MPI):
o In an effort to have a data set that is customer focused, we will need a data store that has information about a client that could be a participant in multiple programs. While each of the programs may/will continue to use software specific to their programs the account identifying data and summary account information should be maintained within this Data Store.
• Design for the build-out of a SNOW External and Internal Portals
• Integration plan for tools to be used in the DHS Modernization Projects1.
2. Develop guidelines for the development and management of APIs and Services that may be used.
3. Create UI/UX initial design plans for SNOW Portal implementation.
4. Develop guidelines for Requirements/User Stories gathering and management
5. Deliver a plan for staff skills development and training.

Deliverables:
• Technical Architectural Design Document
o Tools Integration Plan
• API & Services guidelines for development and management
• UI/UX Design
• Initial Requirements/User Stories guidelines for development and management
• Transition Planning
o Training & Skills development plan
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 91467 while calling.
 
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(Consultant: UI/UX Design And Development, Integration Experience, Data Architect, Training Service Bus API ServiceNow Anal in Nashville, TN)
     
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