Database Admin Customer Service Networking Helpdesk Troubleshooting Cyber Security   Requirement id 113840 Job title Analyst Job location in Des Moines, ID Skills required Database Admin, Ticketing Systems, Active Directory, Customer Service Networking Helpdesk Tro Open Date 09-Feb-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Database Admin, Ticketing Systems, Active Directory, Customer Service Networking Helpdesk Tro Start Date :03/01/2021 End Date :03/01/2022 Submission Deadline :02/15/2021 Client Info : OCIO: Office of the Chief Information Officer Note : * Agency Interview Type : Web Cam Interview Only Description : This is for 2nd shift (M-F 4:30 pm to 12:30 am) In person interviews being conducted on February 16, 17, and 18th. The candidate will need to have experience working in responding to cyber-security events and incidents. The environment is fast-paced with aggressive timelines. Responsibilities • Provide security monitoring and response for Security Operations Center (SOC). • Monitor, analyze, and respond to events, alerts and incidents reporting supporting State of Iowa IT systems and taking appropriate action to protecting IT assets potential incidents and threats. • Document and report changes, trends and implications concerning the design and integration of evolving Cyber-security tools, systems and solutions. • Follow SOC processes and provide support to ISD Security Engineers and OCIO support staff during alerts, events and incidents. • Submit new and update events in SOC ticketing system. • Provide phone and email support to State of Iowa agencies and participating partners during cyber-security alerts, events and incidents. • Provide off-hours and ad-hoc shift support as needed. • Manage, configure and support SOC video screens and systems. • Process and share information with other State of Iowa security teams and partners. • Provide feedback to SOC management and security engineers on existing and new use event cases. • Maintains current knowledge of relevant technology and tools. • Provide support for 1st tier Security Operation Center (SOC) Analyst in troubleshooting cyber-security events, alerts and incidents reporting to the SOC. • Follow detailed operational processes and procedures to analyze, escalate, and support the remediation of critical information security incidents. • Assist with metrics, reporting, and other SOC communications. • Provide support for incidents up to the preliminary forensics processes.   Call 502-379-4456 Ext 100 for more details. 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