Debugging Written And Verbal Communication Skills Strong Interpersonal Skills Time   Requirement id 133116 Job title Developer Job location in Bismark, ND Skills required Testing Skills, Debugging, TroubleShooting Skills, Written And Verbal Communication Skills Open Date 12-Apr-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Testing Skills, Debugging, TroubleShooting Skills, Written And Verbal Communication Skills start date:4/25/2022 End date:10/25/2022 submission deadline:4/19/2022 4:00:00 PM client info: ITS Description: we are seeking to contract with a vendor or individual to provide experienced IT Professionals with application support in the following job roles and responsibilities: • Monitor end-user support tickets received through the state Service Now System. • Troubleshoot, document, and respond to IT application related end user requests for assistance within appropriate time frame to resolve any issues and ensure applications are working properly. • Provide application and end user support, application maintenance, and vendor liaison activities for primary IT applications used by Field Services. These applications include but not limited to My Avatar, Pilotfish, and other interfaced systems. • Research and or escalate more difficult inquiries or system bugs to Vendor and work with staff and or application vendor to resolve escalated issues. • Communicate progress, changes, and status of requests with appropriate departments and supervisor to maintain understanding of timeline and availability of new functionality. • Develop documentation and provide training to educate users on new features or enhancements. • Maintain dictionary values, configuration changes, and update registry and security settings. • Assist with testing of application changes, enhancements, and upgrades. • Complete system and UAT testing of application upgrades and enhancements to ensure applications continue to function as expected. • Collaborate with end users and assigned developer for problem resolution throughout the testing phases to translate and clarify understanding. • Availability for after hours on-call on needed basis. The following skills sets are required: o Experience in working with and maintaining Electronic Health Record (EHR) software, familiarity with the Net smart myAvatar and NextGen software highly desirable. o SQL experience is desirable. o Proven testing skills experience. o Strong debugging and troubleshooting skills to refine computer software to produce the required product. o Strong interpersonal and communication skills with written and verbal English language proficiency. o Good time management skills o Ability to work independently with minimal supervision o Ability to coordinate closely with IT management, team members and Agency personnel • Ten years of working in IT field supporting customer with five (5) years continuous and most recent experience directing the implementation and/or operation teams of an Electronic Health Record (EHR) or comparable Health Information Systems (HIS) with 3 years of My Avatar experience. • Bachelors or Associates degree required. • Experience in working with Service Management tools. • Experience in dealing with vendors while supporting application   Call 502-379-4456 Ext 100 for more details. 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