Development Help Desk IT Support MS SQL Oracle ODI Troubleshoot Applications IIS Sys   Requirement id 115315 Job title Consultant Job location in Albany, NY Skills required Technical Architecture, Development, Help Desk, IT Support MS SQL Oracle ODI Troubleshoo Open Date 22-Mar-2021 Close Date Job type Contract Duration 30 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Technical Architecture, Development, Help Desk, IT Support MS SQL Oracle ODI Troubleshoo On-site/Remote: On-site Description: Responsibilities Are you a Tech Junkie or IT Geek? We have a 30-month project with our client in Albany, NY that requires a Senior Help Desk This project will result in deployment, training, and support of TraCS (Traffic and Criminal Software) to over 350 police agencies across the state of New York. This application is used for electronic traffic ticketing as well as incident and accident reporting. Day-to-Day Tasks include, but not limited to: Assist end-user customers and resolve users technical problems. Ghost PCs when necessary. Manage user accounts. Maintain inventory of equipment and software. Perform hardware repairs on PCs and laptops, printers, and bar code scanners. Assist in the setup and installation of TraCS software. Setup and troubleshoot and administer Oracle, MS SQL, and Access databases. Support and troubleshoot application issues. Coordinate and Conduct classroom style trainings to local police agencies. Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs. Conduct testing of application. Develop test plans for testing application. Set up and take down conference room technologies for vendors, presentations, training, classes, etc. Create and Coordinate Install Schedules. Install and Troubleshoot SPIDER Application. Install and Configure IIS/FTP for multiple operating systems. Setup, Test and Troubleshoot wireless solutions. Coordinate with Local Agency IT Staff for the implementation of TraCS. Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS. Mandatory Qualifications: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. 60-84 months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education. Preferred Qualifications: Bachelors Degree in Journalism, Technical Writing, Business Administration, Graphics Design, Instructional Design, Web Design, Graphic Design, Corporate Multimedia Production, Digital Design and Animation, Fine Arts, or other multimedia related subject or other related field. Or equivalent work experience. 60 months of experience working with end users to troubleshoot both hardware and software issues. 36 months of experience working in a second tier help desk environment. 36 months of experience in developing test plans and performing system level testing. 18 months of installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.) 36 months of experience in conducting technical and end-user training in a classroom environment. 36 months of experience in developing technical documentation and training materials. 6 Months of experience in ghosting/imaging hardware. 12 months of experience supporting Traffic and criminal software in a law enforcement environment. Bachelors Degree 12 months of experience in configuring and troubleshooting wireless devices.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115315 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2), Technical Architecture job openings in Albany, NY Jobs List Junior Help Desk - 4707 Create date: 09-Mar-2021 Description: Setup/deploy computers with custom images, troubleshoot computer software/hardware issues, use inventory tracking system to document computer information. Day-to-Day Tasks include, but not limited to: Guidance of technical staff Provide training, support, and troubleshooting. Revie.... 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