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Development Business Applications Documentation Consultant
(Jobs in Menands, NY)
 
Requirement id 111508
Job title Consultant
Job location in Menands, NY
Skills required Development, Technical Architecture, O365 Core Applications, Business Applications Documentation
Open Date 10-Nov-2020
Close Date
Job type Contract
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Development, Technical Architecture, O365 Core Applications, Business Applications Documentation

On-site/Remote : On-site

Description:

Mid-Level Desktop Support position, to be able to work independently, respond to all services requests, document the details of a use request or issue.

Day-to-Day Tasks include, but not limited to:

Respond to all service requests.
Use of Lansweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 staff: monitoring work queues, opening, updating, and closing ITSM Incidents.
Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
Acts as single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
Installation of desktop hardware / peripherals and printers.
Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
Installation of individual software packages as needed, for all users.
Use of imaging software to expedite large equipment roll-out.
Support and deployment O365 Pro Plus and Office 2016.

Mandatory Qualifications:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
36-60 months. Candidate is able to work independently, without assistance.

Preferred Qualifications:

36 months experience managing support requests on a Level 2 help desk.
36 months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.
36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
36 months experience using Lan Sweeper, Remote Desktop and Active Directory, all three are required.
36 months experience using ITSM service desks.
36 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
36 months experience using Clonezilla to create and apply images.
36 months experience supporting Lotus Notes.
12 months experience with the installation and support of Office 2016 in an enterprise environment.
12 months experience troubleshooting Windows 10 OS and applications.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 111508 while calling.
 
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(Consultant: Development, Technical Architecture, O365 Core Applications, Business Applications Documentation in Menands, NY)
   
 
     
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