Documentation Troubleshooting Manager (Jobs in Albany, NY)   Requirement id 119227 Job title Manager Job location in Albany, NY Skills required Documentation, Troubleshooting, Helpdesk Support, Open Date 16-Sep-2021 Close Date Job type Contract Duration 29 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: Documentation, Troubleshooting, Helpdesk Support, Description: Day-to-Day Tasks include, but not limited to: Maintain day-to-day operation of statewide video conferencing. Provide technical support onsite and long-distance Develop user training including documentation Troubleshoot issues and make necessary adjustments and corrections Troubleshoot issues with wireless connections, media players and equipment failure Provide technical assistance for Central Office and facility staff, and the end users for IT systems. Provide level 2 helpdesk support. Mandatory Qualifications: Help desk managers complete both technical support and organizational duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients machines. Mid-Level 36 - 60 months - Candidate is able to work independently, without assistance. Day-to-Day Tasks include, but not limited to: Maintain day-to-day operation of statewide video conferencing. Provide technical support onsite and long-distance Develop user training including documentation Troubleshoot issues and make necessary adjustments and corrections Troubleshoot issues with wireless connections, media players and equipment failure Provide technical assistance for Central Office and facility staff, and the end users for IT systems. Provide level 2 helpdesk support. Mandatory Qualifications: Help desk managers complete both technical support and organizational duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients machines. Mid-Level 36 - 60 months - Candidate is able to work independently, without assistance. Preferred Qualifications: 24 months of customer service experience 36 months of experience in developing training content 36 months of experience in Office 365 24 months experience training end users 24 months experience using Webex or MS Teams 24 months supporting audio visual equipment Bachelors Degree Preferred Qualifications: 24 months of customer service experience 36 months of experience in developing training content 36 months of experience in Office 365 24 months experience training end users 24 months experience using Webex or MS Teams 24 months supporting audio visual equipment Bachelors Degree   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119227 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2), Documentation job openings in Albany, NY Jobs List Visual Basic Developer - 88837 Create date: 08-Sep-2022 start date:9/26/2022 End date:12 months (expected) submission deadline:9/13/2022 Note: * Interview : Phone or video call Description: Our client is looking for a VB6 developer for their team to support a PLUS Modernization project. This posi.... 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