Documentation Problem Solving Skills ServiceNow Specialist (Jobs in Raleigh, NC)   Requirement id 91159 Job title Specialist Job location in Raleigh, NC Skills required Technical Experience, IT Professional, Documentation, Problem Solving Skills ServiceNow Open Date 12-Apr-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Technical Experience, IT Professional, Documentation, Problem Solving Skills ServiceNow Start Date :04/22/2019 End Date :04/22/2020 Submission Deadline :04/18/2019 Client Info :NCDOT Description : It is seeking a Mid-Level Specialist resource for a 12-month engagement to work with the Service Desk Team. The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Serves as a technical resource on all of NCDOTs standard desktop applications to 10,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation wi   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 91159 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Technical Experience job openings in Raleigh, NC Jobs List NCDIT - Data Analyst - Senior (728540) Create date: 01-Feb-2024 Hybrid start date :02/05/2024 End date :12/31/2024 submission deadline :02/01/2024 client info :NCDIT Description : The position will be responsible for developing dashboards and reports for Statewide IT Procurement as well as operatio.... (This job is for - Python Jobs in NC Raleigh Analyst - (in Raleigh, NC))    Technical Experience job openings in other states Jobs List Software Solutions Architect - 119093 - SP Create date: 09-Jun-2023 start date : 07/03/2023 End date : 1 Years from projected start date submission deadline : 6/15 at 10am EST. client info : DHHS Note : * Interview Process: Virtual Interview via MS Teams video. 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(This job is for - job Jobs in NY Albany Architect - (in Albany, NY))    Technical Experience job openings in NC Jobs List Siebel Technical System Analyst - J-10-916-545 Create date: 22-Jul-2014 Provides full life cycle analysis, development, support and complex problem resolution that meets customer requirements and SLAs. Possesses strong knowledge of end-to-end business and IT processes related to Siebel and other CRM applications. Work as part of an IT support team with other technology leaders, development staff and technical/business .... (This job is for - Design Jobs in NC CHARLOTTE Analyst - (in Charlotte, NC)) (Specialist: Technical Experience, IT Professional, Documentation, Problem Solving Skills ServiceNow in Raleigh, NC)

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