Email IT Environment Customer Service Written And Oral Communication Skills Applica   Requirement id 120526 Job title Analyst Job location in Raleigh, NC Skills required Web Based, Service Desk, Email, IT Environment Customer Service Written Open Date 22-Nov-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Web Based, Service Desk, Email, IT Environment Customer Service Written Start Date :11/23/2021 End Date :11/22/2022 Submison Deadline :11/30/2021 Client Info: NCDES Note : * Agency Interview Type:Either Webcam Interview or In Person Description : ** These positions will be onsite for the duration of the engagement. ** The max rate for this position is $35.00/hour. Help Desk/ User Support Technician This position is with the DES Help Desk. The position will provide first level technical PC hardware, software, network, telephone (to include VOIP telephony) support, account administration, problem analysis and resolution for a statewide Windows network, and I s responsible for identifying , describing and escalating complex or difficult technical problems to Tier 2 Support Groups, Job duties include sending E-mail notification, account administration and work with Tier 2 support groups to resolve non-routine problems • Troubleshoot and resolve user incidents and/or problems of moderate to high complexity related to hardware, software, application, network, voice, fax, infrastructure, passwords. • Troubleshoot and resolve user problems related to mainframe, internet applications, telephony, and e- mail by working with in house 2nd level technical and application staff and coordination with service providers. • Ensure problems are escalated, routed to Tier II support and resolved according to established standards. • Provide complete, accurate, and productive solutions to customer technical problems based upon detailed research and make recommendations to Manager. • Process service requests for onboarding, offboarding, account administration, and other administrative activity. • Complete administrative functions related to Help Desk service environment • Open, assign, monitor, research and resolve Service Now incidents • Assist agency personnel with problems related to service outages and slow system response   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120526 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Web Based job openings in Raleigh, NC Jobs List NCDOT - SharePoint Product Specialist (657678) Create date: 09-Aug-2021 Start Date :07/14/2021 End Date :07/13/2022 Submission Deadline :08/13/2021 Client Info : NCDOT Note : * Agency Interview Type: Webcam Interview Only Description : **The candidate must reside in the United States. **The candidate must be willing to .... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - SharePoint Product Specialist (657677) Create date: 09-Aug-2021 Start Date :07/14/2021 End Date :07/13/2022 Submission Deadline :08/13/2021 Client Info : NCDOT Note : * Agency Interview Type: Webcam Interview Only Description : The candidate must reside in the United States. The candidate must be willing to come to Ral.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - SharePoint Technical Specialist (649178) Create date: 01-Apr-2021 Start Date :04/12/2021 End Date :03/18/2022 Submission Deadline :04/08/2021 Client Info : NCDOT Note : * Agency Interview Type:Webcam Interview Only Description : ***The candidate will be allowed to work remotely until all staff return to site. At that poi.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - SharePoint Technical Specialist (643439) Create date: 11-Jan-2021 Start Date :01/11/2021 End Date :01/10/2022 Submission Deadline :01/18/2021 Client Info : NCDOT Note : * Agency Interview Type : Webcam Interview Only Description : ***The candidate will be allowed to work remotely until all staff return to site. At that .... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - SharePoint Technical Specialist (643435) Create date: 11-Jan-2021 Start Date :01/11/2021 End Date :01/10/2022 Submission Deadline :01/15/2021 Client Info : NCDOT Note : * Agency Interview Type : Webcam Interview Only Description : ***The candidate will be allowed to work remotely until all staff return to site. At.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Web Based job openings in other states Jobs List ACH File Software-471-2024-4400-5 Create date: 05-Mar-2024 start date :4/15/2024 submission deadline :03/12/2024 05:00 PM CT client info :Bank of North Dakota Description : The State intends to make a noncompetitive purchase. The State needs a solution ASAP to allow our customer banks and their customers (end-.... (This job is for - ASAP Jobs in ND Bismarck Consultant - (in Bismarck, ND)) VSP - Business Analyst 4 (644903) Create date: 19-Feb-2021 Start Date :03/08/2021 End Date :06/30/2021 Submission Deadline :02/25/2021 Client Info : VSP Note : * Agency Interview Type : In Person Only Description : **POSITION WILL BE ONSITE WITH SOME TELEWORK** **INTERVIEWS WILL IN PERSON ,NO EXCPETIONS!** <.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) DIFS - AMANDA Business Analyst (637603) Create date: 10-Dec-2020 Start Date : 12/14/2020 End Date : 06/30/2021 Submission Deadline : 12/17/2020 * Client Info : DIFS * Note : Webcam Interview Only Years of Experience: Advanced experience in the IT industry and as a business analyst specifically familiar with the AMANDA Enterprise softw.... (This job is for - job Jobs in MI Lansing Analyst - (in Lansing, MI)) Sr. Interaction Designer - 51014 Create date: 09-Aug-2019 Candidate must be our W2 Employee Description our client, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute you.... (This job is for - AJAX Jobs in CA SanFrancisco Designer - (in San Francisco, CA)) Systems Engineering Lead - WISCJP00016084 Create date: 08-Jul-2019 Start Date : 07/29/2019 End Date : 06/30/2020 Submission Dead Line : Due to SCS 07/12/2019 by 8:00am CT Client Info : DOC - Department of Corrections Description : This contracted IT position is needed in the Department of Corrections (DOC) Bureau of Technology Management (BTM) i.... (This job is for - job Jobs in WI Madison TechLead - (in Madison, WI))    Web Based job openings in NC Jobs List NC FAST O And M Reports Developer (663382) Create date: 24-Sep-2021 Start Date :10/25/2021 End Date :10/24/2022 Submission Deadline :09/30/2021 Client Info : NCDHHS-NCFAST Note : * Agency Interview Type: Either Webcam Interview or In Person Description : It seeks contractor to assist with the design and implementation of .... (This job is for - OWB Jobs in NC Durham Developer - (in Durham, NC)) (Analyst: Web Based, Service Desk, Email, IT Environment Customer Service Written in Raleigh, NC)

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