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Help Desk Equivalent Team Environment Testing Tools Consultant
(Jobs in Columbus
 
Requirement id 85543
Job title Consultant
Job location in Columbus, OH
Skills required Call Center Experience, Help Desk, Excel Services, Equivalent Team Environment Testing Tool
Open Date 16-Nov-2018
Close Date
Job type Contract
Duration 2 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Call Center Experience, Help Desk, Excel Services, Equivalent Team Environment Testing Tool

Start Date :12/17/2018
End Date :02/15/2019
Submission Deadline :Wednesday 11/21 @ 10AM
Client Info :DAS
Description :


• Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
• Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
• Escalate problems in accordance with defined procedures.
• Assist users through problem solving steps
• Use technical databases to research problems and talk with co-workers to research problem and find solution.
• Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Ability to work in a team environment
• Complete assigned tasks.
• Strong communication skills; both written and spoken

• 3 + Years of Experience Call Center Support
• 1 Year of experience in Help Desk technical Support
• 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
• Excel Skills
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 85543 while calling.
 
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(Consultant: Call Center Experience, Help Desk, Excel Services, Equivalent Team Environment Testing Tool in Columbus, OH)
     
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