Equivalent Troubleshooting Evaluation Services Consultant (Jobs in Richmond, VA)   Requirement id 120625 Job title Consultant Job location in Richmond, VA Skills required Equivalent, Writing Skills, Logical Data Modeling, Troubleshooting Evaluation Services Open Date 01-Dec-2021 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Equivalent, Writing Skills, Logical Data Modeling, Troubleshooting Evaluation Services Start Date :12/20/2021 End Date :08/31/2022 Submison Deadline :12/7/2021 Client Info: DMV Note : * Agency Interview Type: Web Cam Interview Only Description : *local candidates strongly preferred *onsite work required as follows - 1) during training period - duration to be determined by DMV, 2) if they are unable to connect to internet from home, 3) occasionally at management request. Otherwise, the candidate will work remotely. *Must have a separate work space that can be set up at home away from others since they will be interacting with customers by phone, video conference or email. *candidate is expected to start in December, NO exceptions Analyst for the DMV IT Help Desk are responsible for creating, updating, and resolving level I incidents, as well as service requests, all of which are created by DMV employees, VITA, and various vendors and service providers that are crucial to DMVs Service Delivery. Analyst for the DMV IT Help Desk are further responsible for triaging and escalating high priority incidents to the applicable support team. DMV IT Help Desk analyst responsibilities will include, but are not limited to: - Logging into the call center telephone queue on a rotating basis, Monday-Saturday - Using ManageEngine Service Desk Plus for incident and service request management - Active Directory Account Management, including password changes, account unlocks, group membership - Customer Queuing System, including account management and general troubleshooting - RSA Token Management, including account management and general troubleshooting - Customer Service Center, including DMV specific software, OS, and hardware general troubleshooting - Customer Call Center, including DMV specific software, OS and hardware general troubleshooting - Headquarters Support, including DMV specific software, OS, and hardware general troubleshooting - Reviewing NetQoS live dashboards and reporting possible network degradations - Triaging high priority incidents in preparation for escalation - Escalating high priority incidents to the correct support groups - Creating applicable support documentation for publishing to the knowledge base Minimum Qualification: - High School degree or equivalent - Demonstrate ability to communicate effectively orally and in writing - Must be able to function independently and with little supervisory attention - Demonstrate ability to apply logical skills while troubleshooting - Working knowledge of Microsoft Office Suite - Working knowledge of research and evaluation techniques Preferred Qualification: - Currently participating in college level IT curriculum or similar - Demonstrated ability to diagnose and resolve basic technical issues - Proficient in the English language - Excellent oral and written communication skills - At least one year of experience in any call center role, technical help desk preferred.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120625 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Equivalent job openings in Richmond, VA Jobs List VEC - System Administrator 4 (674512) Create date: 21-Jan-2022 Start Date :02/1/2022 End Date :07/29/2022 Submission Deadline :01/27/2022 Client Info :VEC Note : * Agency Interview Type: Web Cam Interview Only Description : Duration expected: 6 months then possibility of extention Pls Be Aware: For .... 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(This job is for - Equivalent Jobs in GA Atlanta Developer - (in Atlanta, GA))    Equivalent job openings in VA Jobs List VSU - Technical Support Analyst (677112) Create date: 01-Mar-2022 Start Date :03/14/2022 End Date :06/10/2022 Submission Deadline: :03/4/2022 Client Info: VSU Note : * Agency Interview Type: Web Cam Interview Only Description: If selected, contractors will have 2 telework days other 3 days (schedule to be discusse.... (This job is for - Equivalent Jobs in VA Petersburg Analyst - (in Petersburg, VA)) VSU - Technical Support Analyst - TWO ROLES (674405) Create date: 24-Jan-2022 Start Date :02/7/2022 End Date :05/06/2022 Submission Deadline :01/28/2022 Client Info :VSU Note : * Agency Interview Type: Web Cam Interview Only Description : If selected, contractors will have 2 telework days other 3 days (schedule to be discusse.... 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