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GIS ArcGIS GPS Mapping Spatial Data Metadata Dictionary Development Positive Interp
 
Requirement id 114157
Job title Specialist
Job location in Atlanta, GA
Skills required GIS, Computer Science, Information Systems, ArcGIS GPS Mapping Spatial Data Metadata
Open Date 18-Feb-2021
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: GIS, Computer Science, Information Systems, ArcGIS GPS Mapping Spatial Data Metadata

Start Date :03/15/2021
End Date :06/30/2021
Submission Deadline :03/04/2021

Client Info: GDOT - IT App

Note :

* Agency Interview Type : Web Cam Interview Only

Description :

Agency: Georgia Dept. of Transportation (GDOT)

Job Summary:
Under direct supervision, provides Esri ArcGIS user support on a continuing basis either by phone/email, Microsoft Teams, Remote Desktop, or site visit. Receives requests for technical support through GDOT work request system. Contacts customers to clarify, isolate, replicate, and troubleshoot issues. Documents and tracks issues to resolution or escalates to more experienced staff. Provides user instruction/guidance. Assists GIS/IT teams in implementing solutions. May develop and conduct training programs for GIS user group.

Responsibilities:
• Acts as 1st line of GIS technical support for GDOT
• Provides excellent customer service, follow-up, and follow-through to address customer concerns or
needs; acts as a customer liaison
• Provides troubleshooting and technical support via phone, email, and desktop screen sharing; clarifies
customer issues to obtain necessary information
• Provides accurate feedback on technical problems, next steps, and solutions
• Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
consults with Esri support as needed
• Creates, updates, and resolves work request tickets; updates work time log; provides status/progress
reports
• Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be
more productive with GIS
• Develops, updates, or maintains system/technical documentation as needed
• Connects customers to training and other resources to assist them in using the system
• Assists in application validation after system updates/upgrades
• Assists in data development, obtaining updates, QA/QC, metadata, or map/service preparation
• Assists in implementing ArcGIS solutions
• Performs a variety of special projects and assignments and provides on-call support as needed
• Develops GDOT GIS User Group, resources, training materials, and website
• Follows GDOT IT policies, procedures, guidelines and standards

Candidate will be working in the Enterprise GIS Team of GDOT IT Applications. Candidates will work with supporting IT team members (database, network, server, etc.) and interacting with business units. The candidate will follow internal Software Development Life Cycle (SLDC), standards, and accepted best practices for developed solutions.

The Enterprise GIS team is composed of 2 ArcGIS developers, 2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS Server web visits. Applications support GIS Portal/Online/Hub, feature mapping, project planning, emergency operations, permitting, safety, and traffic records.

The team develops enterprise GIS services, applications, and databases. The team coordinates with client, server, network, and database/data warehouse personnel to support and develop the underlying IT solutions.

Work Terms and Conditions:
Candidate will be working in the GDOT Office of IT Applications. Candidates will work with supporting IT team members (database, network, server, etc.) and interacting with business units. The candidate will follow internal GDOT standards, and accepted best practices for developed solutions.

Georgia DOT will reimburse authorized travel expense lodging and meals. Georgia DOT will reimburse authorized travel use of a personal vehicle use. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Polic
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 114157 while calling.
 
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(Specialist: GIS, Computer Science, Information Systems, ArcGIS GPS Mapping Spatial Data Metadata in Atlanta, GA)
     
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