Hardware IT Experience Expert (Jobs in Raleigh, NC)   Requirement id 132853 Job title Expert Job location in Raleigh, NC Skills required Hardware, Problem Solving Skills, Written And Verbal Communication Skills, IT Experience Open Date 30-Mar-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Expert: Hardware, Problem Solving Skills, Written And Verbal Communication Skills, IT Experience Start Date : 04/04/2022 End Date : 04/04/2023 Submission Deadline : 04/05/2022 Client Info: NCDOT Note: Description: * Agency Interview Type: Either Webcam Interview or In Person ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. ** DOT WILL NOT ship their equipment, so the candidate must come onsite during onboarding to pick up the state issued computer and to complete the remaining onboarding tasks. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at own expense. The NC DIT-Transportation is seeking an expert level Service Support Analyst resource for a 12-month engagement to work with the Service Desk Team. The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Serves as a technical resource on all of NCDOTs standard desktop applications to 12,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardwa   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 132853 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Hardware job openings in Raleigh, NC Jobs List Technical Support-TSS-002569 Create date: 25-Mar-2015 Description: Client is seeking to fill a short term contractor assignment to provide basic support of hardware, software, applications, operating systems and networking for Client internal and external users • Serves as a technical resource on all of Client standard desktop applications to 10,000+ computer users • Instructs use.... (This job is for - Hardware Jobs in NC Raleigh Developer - (in Raleigh, NC)) Technical Support-TSS-002568 Create date: 25-Mar-2015 Description: Client is seeking to fill a short term IT staffing contractor assignment to provide basic support of hardware, software, applications, operating systems and networking for Client internal and external users • Serves as a technical resource on all of Client standard desktop applications to 10,000+ computer users Hardware Jobs in NC Raleigh Developer - (in Raleigh, NC)) Technical Support-TSS-002567 Create date: 25-Mar-2015 Description: Client is seeking to fill a short term IT staffing contractor assignment to provide basic support of hardware, software, applications, operating systems and networking for Client internal and external users • Serves as a technical resource on all of Client standard desktop applications to 10,000+ computer users • I.... (This job is for - Hardware Jobs in NC Raleigh Developer - (in Raleigh, NC))    Hardware job openings in other states Jobs List NJMVC - Help Desk (707892) Create date: 03-Aug-2023 Start date :08/01/2023 End Date :06/30/2024 Submission deadline : Client Info :Motor Vehicle Commission - Mvc Systems Administration Note:Onsite Description :This individual will be supporting the helpdesk. Oversees timely delivery of quality technical support to internal and external customers.... (This job is for - Hardware Workstations Telecommunications Jobs in NJ Trenton Consultant - (in Trenton, NJ)) GCRTA - Help Desk Analyst 1 / HDA1 (671371) Create date: 16-Dec-2021 Start Date :1/17/2022 End Date :06/30/2022 Submison Deadline :12/21/2021 Client Info: GCRTA Description : The Greater Cleveland Regional Transit Authority (RTA) located in Cleveland, Ohio, is searching for a skilled Information Technology professional to join the In.... (This job is for - Hardware Software Jobs in OH Cleveland Analyst - (in Cleveland, OH)) Technical Project Manager(Hardware) Create date: 05-Nov-2020 On-site/Remote : On-site Job industry: IT, Computers and High Tech Description: Position Description: Align with the device program team on overarching business goals and high-level requirements • Define wireless requirements to ensure enablement of key scenarios and experiences within the business cons.... (This job is for - Hardware Jobs in WA Redmond Consultant - (in Redmond, WA)) Sr SDE/Data Engineer Create date: 05-Nov-2020 On-site/Remote : On-site Interview : Phone or video call Description: Position Description: Devices Engineering Services team is building an enterprise-scale data processing and management solutions to utilize the hardware development engineering data for better productivity, insights, and quality with a.... (This job is for - Hardware Jobs in WA Redmond Engineer - (in Redmond, WA)) ITS63 EHS FY21 Network Engineer 004-OPS-Bfcm -SP Create date: 18-Sep-2020 Note: Email Submission Note: RTR form must be submitted Submission Deadline: 10/2/2020 Start Date: 10/12/2020 End Date: 6/30/2021 Client: EHS Description: Duties: • Deliver imaged units to the designated site location; • Set up of imaged units, monitors, and peripherals onsite; Hardware Jobs in MA Quincy Engineer - (in Quincy, MA))     (Expert: Hardware, Problem Solving Skills, Written And Verbal Communication Skills, IT Experience in Raleigh, NC)

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