Help Desk - - Specialist (Jobs in Atlanta, GA)   Requirement id 107263 Job title Specialist Job location in Atlanta, GA Skills required Help Desk, -, -, Open Date 08-Jun-2020 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: Help Desk, -, -, Start Date :07/06/2020 End Date :06/30/2021 Submission Deadline:06/11/2020 Client Info:DECAL-IT Note: * Agency Interview Type:Either Web Cam or In Person Description: Job Title: IT Support Specialist Division: Information Technology Job Summary: The IT Support Specialist will assist customers who are experiencing any procedural or operating difficulty with the use of client equipment and industry standard IT applications, products, or services. Complex and/or high priority problems are escalated to our lead or specialized support groups for resolution when needed, but the IT Support Specialist is responsible to ensure that an effective solution is provided to the user. Essential Duties and Responsibilities: Provides technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7-10, Office Suite, various browsers), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, and desk side. Assist users with information security and privacy questions, provides direction for correct course of action. Supports and responds to 750 users problems and 2400 devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up. Tracks all user incidents in the agency tracking system. Distributes and reviews user equipment as required, updates inventory asset management systems with assigned equipment. Ensures equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals. Troubleshoots desktop and network printing problems for various vendor printing devices. Escalates issues to the Systems Administrator when necessary. Places support calls through online problem tracking system for each vendors printers/copiers to include HP, Dell, Canon, Gordon, Verizon, Lenovo, and others. Tracks problems in tracking system, ensuring vendor support and follows through until problem is rectified. Understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, Go To Meeting, Skype and agency applications. Image systems with proper OS and application build on desktop and laptop computers. Support agency proprietary client and web applications in use by agency programs. May be asked to train users on use of IT hardware and software (e.g.: laptops, portable printers, login, GroupWise Email, etc.). Create user support documentation and instructions for users. Provides assistance to users on various vendor wireless networks. Understanding of home wireless networks and router setups. Supports telecommunication devices and services. Supports all special programmed features of users phones (e.g. Hunt Groups, Call Centers, and Port Forwarding). Manage relations and all user voicemail accounts with and through client Voicemail. Managing day to day delivery of Services (VOIP, ACD, Carrier Network, Technology partners) to ensure adherence to defined service levels. Knowledge of AirWatch or Intune or similar MDM tool to setup phones or support users smart phone problems. Must be able to multi-task, prioritize problems, and manage time to ensure timely resolution of responsibilities. The individual will work in a team environment and has responsibility for IT support tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. Can coincide with other co-workers or peers without exhibiting behavioral extremes. Performs work activities requiring nego   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 107263 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Help Desk job openings in Atlanta, GA Jobs List GA DHS - Child Welfare (714764) Create date: 06-Jul-2023 Remote Start date :07/24/2023 End Date :06/30/2024 Submission deadline :07/12/2023 Client Info :DHS Description : ------------------------------------------------------ The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can.... 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