Help Desk Niche KPIs Analyst (Jobs in BALTIMORE, MD)   Requirement id 52443 Job title Analyst Job location in Baltimore, MD Skills required IT Professional, Help Desk, Healthcare Payment Models, Niche KPIs Open Date 28-Mar-2016 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: IT Professional, Help Desk, Healthcare Payment Models, Niche KPIs start date:3/21/2016 end date:9/30/2016 submission deadline:4/1/2016 description: Role Title Service Desk Analyst LCAT SME2 # Resources Needed 2 Description Job Responsibilities: Assist Client Service Desk Lead with developing support plan ticketing tool configuration/integration, KPIs and definition of dashboards and reports Assist client in evaluation and rationalization of ticketing tools Identify tool capability gaps and recommend technical solutions Identify opportunities for first call resolution by service desk Aid in integration of ACI service desk processes, procedures and escalations with client equivalents with eventual transition to the client Technical Skills Skill Years/Level of Experience Mandatory 3+ years creating and solving customer service tickets as a Help Desk resource 3+ Experience applying skills and experience in systems development, knowledge of business processes, technical background while working with an information technology Support Center 3+ 3+ years experience with implementing enterprise applications 3+ 3+ years experience in problem resolution on enterprise systems 3+ 3+ years experience interfacing with clients and customers and handling sensitive issues 3+ Education Bachelors degree with 6+ Years of experience   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 52443 while calling.   Other jobs in MD: Annapolis (1), Baltimore (34), Baltimore Maryland (1), Beltsville (3), Downtown Baltimore (1), Elkridge (1), Frederick (2), Hanover (1), North Baltimore (2), Owings Mills (1), Rockville (1), Sparks (2), Timonium (4), Woodlawn (7), IT Professional job openings in Baltimore, MD Jobs List SQL Developer With .Net-J-11-191-480 Create date: 21-Dec-2016 Start Date : 11/28/2016 End Date : 06/30/2017 Submission Dead Line : 11/28/2016 Description : Immediate need for SQL Developer with good .Net experience Experience with AUTOSYS is highly desired Financial Domain Experience PERL, VB.NET, Charles River, WinForms, DevExpress, SSIS, .... (This job is for - job Jobs in MD BALTIMORE Developer - (in Baltimore, MD)) Oracle Financials Production Support - J-11-148-243 Create date: 28-Jul-2016 start date :08/15/2016 end date :02/17/2017 submitted deadline:08/03/2016 description : Under independent direction, the Sr. Production Support Analyst (Sr. PSA) develops integrated solutions to resolve highly complex technical and business issues and plays a major role in the implementation and ongoing support of majo.... (This job is for - Project Manager Jobs in MD BALTIMORE Developer - (in Baltimore, MD)) PaaS Specialist - J-11-133-541 Create date: 01-Jul-2016 Start Date :06/13/2016 End Date :12/31/2016 Submission Deadline :07/07/2016 Description : Role Title PaaS Specialist LCAT SME3 # Resources Needed 2 Description Job Responsibilities: Assists Knowledge Transfer Lead and Training Coordinator with OpenShift related KT Plannin.... (This job is for - SOP Jobs in MD BALTIMORE Specialist - (in Baltimore, MD)) AWS Integration Specialist - J-11-112-977 Create date: 07-Jun-2016 start date:04/08/2016 end date:04/07/2017 submission deadline:06/13/2016 description: Overview: We are looking for an AWS Integration Specialist to assist in the development of a Notification Service that delivers SMS/text and email messages to our clients users by making use of Amazons Secure Notification Service (S.... (This job is for - Architect Jobs in MD BALTIMORE Specialist - (in Baltimore, MD)) SOFTWARE DEVELOPER IV - J-11-129-971 Create date: 01-Jun-2016 start date:06/03/2016 end date:06/02/2017 submission deadline:06/07/2016 description: Job Description: Designs, develops, and implements software packages. Troubleshoots, debugs and implements software code. May require a bachelors degree in a related area and at least 10+ years of experience in the field or in a related a.... (This job is for - Developer Database Admin Jobs in MD BALTIMORE Developer - (in Baltimore, MD))    IT Professional job openings in other states Jobs List NCDOT - Technical Specialist- Junior (735849) Create date: 09-May-2024 No of Submissions : 2 Start date : 06/29/2024 End date : 07/18/2025 Submission deadline : 05/13/2024 Client info :NCDOT Note : * Remote * DOT WILL NOT ship their equipment. Candidate will be required to use his/her own equipment until he/she is working onsite full time..... (This job is for - job Jobs in NC Raleigh Consultant - (in Raleigh, NC)) IA-DOM-HHS-BA4-Technical Writer (725552) Create date: 07-Dec-2023 Onsite Start date :12/26/2023 End date :06/30/2024 Submission deadline :12/12/2023 Client info :DHS-IMHI: Department of Human Services Description : The Technical Writer will be responsible for drafting policies, procedures, and standa.... (This job is for - SME Jobs in IA DesMoines Consultant - (in Des Moines, IA)) Security Analyst IV - 125104 Create date: 04-Dec-2023 Start date : 01/16/2024 End date : 06/30/2024 Submission deadline : 12/11/2023 4:00PM CST. Client info : ETF Note : * Interview Process: 2 rounds via Microsoft Teams * Duration: 6/30/24, likely to extend * Onsite or Remote: No WI residency required, open to nationwide .... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Security Analyst IV - 122885 - SP Create date: 28-Sep-2023 start date : 10/09/2023 End date : 06/30/2024 submission deadline :10/2/2023 4:00PM CST. client info : ETF Note: * Interview: 1 round via Teams * Duration: 6/30/24, likely to extend * Onsite or Remote: No WI residency required. Open to nationwide candidates. This position can wor.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Security Analyst IV - 122741 - SP Create date: 25-Sep-2023 Start date : 10/09/2023 End Date : 06/30/2024 Submission deadline : 9/27/2023 4:00PM CST. Client Info : ETF Note : * Interview Process: 2 rounds via Microsoft Teams * Duration: 6/30/24, likely to extend * Onsite or Remote: Candidates MUST be WI residents or willing to relocate to W.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI))    IT Professional job openings in MD Jobs List Systems Engineer-Business Intelligence - J-11-138-585 Create date: 27-Jun-2016 Start Date : 07/25/2016 End Date : 01/24/2017 Submission Deadline : 07/01/2016 Description : The System Engineer II acts in a consultative nature to both the Business and IT in identifying, researching, and implementing leading edge technologies and practices. The System Engineer has a tech.... (This job is for - job Jobs in MD OWINGSMILLS Engineer - (in Owings Mills, MD)) Systems Security Engineer - IBM Tivoli - J-11-133-623 Create date: 22-Jun-2016 start date:06/13/2016 end date:06/12/2017 submission deadline:06/28/2016 description: Systems Security Engineer I - Exempt General Job Owner: ***** Creator: ***** Job Type: C Position Type: Full-Time Hiring Manager: ***** Customer Manager: Customer Account Managers: Evans, Brittany Phone:xEma.... (This job is for - Niche OM Jobs in MD OWINGSMILLS Engineer - (in Owings Mills, MD)) Informatica Administrator - J-11-134-768 Create date: 22-Jun-2016 start date:06/27/2016 end date:12/30/2016 submission deadline:06/28/2016 description: Responsible for administration and engineering support of production data warehouse environments. Ensure delivery of critical reporting within predefined SLA. Responsible to troubleshoot broken environments/tools, develop and deploy a res.... (This job is for - job Jobs in MD OWINGSMILLS Administrator - (in Owings Mills, MD)) Cloud Engineer - J-11-134-714 Create date: 14-Jun-2016 start date:06/20/2016 end date:09/28/2016 submission deadline:06/20/2016 description: Description Job Responsibilities: Assists Knowledge Transfer Lead and Training Coordinator with Ansible related KT Planning, Artifacts, SOPs, and On the Job Training activities Assists with managing Ansible Command.... (This job is for - Architect Jobs in MD WINDSORMILL Engineer - (in WINDSOR MILL, MD)) Sr. QA Analyst - J-11-131-384 Create date: 06-Jun-2016 start date:06/06/2016 end date:12/05/2016 submission deadline:06/10/2016 description: Proficient in Salesforce.com testing Proficient in Rally and test management tools such as HP ALM Experience driving test execution and planning under an Agile methodology Familiarity with automat.... (This job is for - QA Tester Jobs in MD OWINGSMILLS Analyst - (in Owings Mills, MD)) (Analyst: IT Professional, Help Desk, Healthcare Payment Models, Niche KPIs in Baltimore, MD)

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