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Help Desk 4 Year Degree Microsoft O365 Saleforce Support Consultant
(Jobs in Col
 
Requirement id 134609
Job title Consultant
Job location in Coloumbus, OH
Skills required Call Center Supervisor, Help Desk, Technical Support, 4 Year Degree Microsoft O365 Saleforce S
Open Date 20-Jun-2022
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Call Center Supervisor, Help Desk, Technical Support, 4 Year Degree Microsoft O365 Saleforce S

Start date :07/04/2022

End Date :06/30/2023

Submission deadline :06/20/2022

Client Info :DAS

Description :

Years of Relevant Experience: 3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support
Preferred Education: 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description: • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
• Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
• Escalate problems in accordance with defined procedures.
• Assist users through problem solving steps.
• Use technical databases to research problems and talk with co-workers to research problem and find solution.
• Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.
Mandatory skills Microsoft O365, ability to type 40+ WPM, excellent time management
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134609 while calling.
 
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Description :

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Create date: 25-Jul-2022
Start date :08/01/2022

End Date :06/30/2023

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Client Info :DAS

Description :

Years of Relevant Experience:

3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support

Preferred Education:
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(Consultant: Call Center Supervisor, Help Desk, Technical Support, 4 Year Degree Microsoft O365 Saleforce S in Coloumbus, OH)
     
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