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Help Desk Technical Support Service Desk Consultant
(Jobs in Columbus, OH)
 
Requirement id 143677
Job title Consultant
Job location in Columbus, OH
Skills required TIME MANAGEMENT, Help Desk, Call Center Experience, Technical Support Service Desk
Open Date 04-Oct-2023
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: TIME MANAGEMENT, Help Desk, Call Center Experience, Technical Support Service Desk

Remote

start date :10/30/2023

End date :06/30/2024

submission deadline :10/06/2023

client info :DAS

Description :

Years of Relevant Experience Minimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience preferred.
Preferred Education 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description: • Required to have a dedicated workspace at home and be able to work from home without distractions.
• Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
• Escalate issues in accordance with defined procedures.
• Assist users through problem solving steps.
• Use available tools and resources to research and resolve technical problems.
• Provide accurate information to end users in a timely manner.
• Ability to multitask while interacting with customers and documenting tickets.
• Adhere to established quality standards.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.
Mandatory skills Ability to type 40+ WPM, excellent time management.
Certifications or Desired skills if any Experience with ServiceNow, Salesforce, or similar ticketing systems.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 143677 while calling.
 
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(Consultant: TIME MANAGEMENT, Help Desk, Call Center Experience, Technical Support Service Desk in Columbus, OH)
     
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