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Help Desk Specialist
(Jobs in Ave Salem, VA)
 
Requirement id 139802
Job title Specialist
Job location in Ave Salem, VA
Skills required MS Team Foundation Server, Help Desk, Customer Service,
Open Date 22-Mar-2023
Close Date
Job type Contract
Duration 2 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: MS Team Foundation Server, Help Desk, Customer Service,

Onsite

Start Date : 04/03/2023

End Date : 06/30/2023

Submission Deadline : 3/24/2023

Client Info : VDOT


Description :

*candidates local to the Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2023, likely for 6-12+ months
*MUST possess a valid drivers license and have a clear driving history - will drive state vehicle

Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 139802 while calling.
 
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(Specialist: MS Team Foundation Server, Help Desk, Customer Service, in Ave Salem, VA)
     
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