Help Desk GPO Active Directory Sharepoint Windows 10 MS Office Desktop Support Anal   Requirement id 131764 Job title Analyst Job location in Richmond, VA Skills required Reporting Tools, Help Desk, Basic Network Connectivity., GPO Active Directory Sharepoint Windows Open Date 03-Feb-2022 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Reporting Tools, Help Desk, Basic Network Connectivity., GPO Active Directory Sharepoint Windows Start Date :02/22/2022 End Date :06/30/2022 Submission Deadline :02/9/2022 Client Info : VDOT Note : * Agency Interview Type: In Person Only Description : * local candidates strongly preferred * interviews will be conducted ONSITE, NO exceptions * candidates MUST be able to work ONSITE 100% VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment. DUTIES AND RESPONSIBILITIES: •Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control •Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high performance IT support services •Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, mobile devices and printers •Provides management with recommendations for systems and process improvements •Troubleshoots software and hardware problems and enhances the level of direct services to field staff •Installs, maintains, and assists in testing and upgrading of new and existing hardware and software •Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems •Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, Gmail, and Office products REQUIRED EXPERIENCE & SKILLS •Strong customer service skills with a Customer First attitude •Extensive skills and experience in desktop products including but not limited to Windows 10, SharePoint, Gmail, and MS Office 2016 •Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices •Excellent research and investigative skills •Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking •Experience in working with help request tracking and reporting tools •Knowledge of IT concepts and trends and new technologies •Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field •Ability to communicate effectively orally and in writing with individuals and groups •Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131764 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    Reporting Tools job openings in other states Jobs List NJDOBI Senior Consultant 1 - Data Strategy (659910) Create date: 18-Aug-2021 Start Date :09/6/2021 End Date :04/25/2022 Submission Deadline :08/24/2021 Client Info : DOBI Note : * Agency Interview Type: iLinc Web Cam Interview Only Description : Note; Looking for an ENERGETIC, critical thinker with the curiosity to learn new.... (This job is for - job Jobs in NJ MercerCounty Consultant - (in Mercer County, NJ)) ITSAC 5372ITC850 Project Manager 3 -SP Create date: 26-Jul-2021 Bid URL: Note: Total estimated hours per Candidate shall not exceed 2016 hours. 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