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Help Desk Asset Management IBM Compatible PCs Consultant
(Jobs in Madison, WI)
 
Requirement id 134144
Job title Consultant
Job location in Madison, WI
Skills required Oral And Written Communication, Help Desk, Incident Management, Asset Management IBM Compatible PCs
Open Date 27-May-2022
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Oral And Written Communication, Help Desk, Incident Management, Asset Management IBM Compatible PCs

start date:7/1/2022
End date:06/30/2023

submission deadline:6/2/2022 4:00:00 PM

client info : DOC

Note:

* Duration: 6/30/23 with possible extension

* Onsite or Remote? Position is currently 100% remote subject to change


Description:

Working under the close supervision of the Help Desk Supervisor; Bureau of Technology Management (BTM), performs Level One troubleshooting and support for all BTM provided hardware and software solutions.

The IS Technical Services – Professional shall comply with the Departments administrative rules and the agencys policies and procedures including those related to the Departments overall Reentry philosophy of using evidence-based strategies, practices and programs which target an offenders individual criminogenic needs and risk level.

1. Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.

2. Ability to manage and work on multiple priorities or projects.

3. Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents.

4. Ability to effectively multitask and prioritize workload.

5. Effective oral and written communication skills.

6. Ability to work in a team oriented collaborative work environment.

7. Understanding of the use of Help Desk incident management and asset management systems.

8. Knowledge of State and Agency customer base and associated hardware and software applications.

9. Ability to perform diagnostics on hardware of software.

10. Knowledge of general analytical and troubleshooting procedures.

11. Knowledge of industry-standard computer application software, such as the MS-Office suite.

12. Knowledge of IBM compatible computer hardware.

13. Demonstrated technical competence in a customer support environment and knowledge of information systems technology and operations.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134144 while calling.
 
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(Consultant: Oral And Written Communication, Help Desk, Incident Management, Asset Management IBM Compatible PCs in Madison, WI)
     
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