Help Desk Analytical And Problem Solving Skills Hardware Troubleshooting High Schoo   Requirement id 137944 Job title Consultant Job location in Madison, WI Skills required Customer Service Skills, Help Desk, Oral And Written Communication, Analytical And Problem Solving Skills Ha Open Date 08-Dec-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Customer Service Skills, Help Desk, Oral And Written Communication, Analytical And Problem Solving Skills Ha start date:1/2/2023 End date:6 months from start date submission deadline:Thursday 12/15/22, 12:00 PM Note: * The duration of this engagement is through the end of our fiscal year (June 30, 2023), with a new annual contract starting July 1st. * The consultant should be prepared to start the first week of January 2023. * This position is to be on-site at Madison College Truax Campus. * Preference: local candidates. * Qualified candidates may be invited for an interview some time the week of December 19th. Description: The College is seeking one (1) highly motivated and capable person to help answer front line calls via incoming phone or front desk service to meet Madison College Technical Services (TS) needs for faculty/admin staff.This work includes answering technical questions on varied TS procedures and software that is used by the college. This role requires someone with customer service skills. Someone who can work with issues through the phone or in person and someone that can be comfortable under pressure. If this person has exposure to an incident tracking systems (Service Now) it would be a plus. This individual must have the ability to work independently in a high-volume environment. This position impacts Madison Colleges capability to conduct business in an uninterruptable manner. The position has cross-organization scope within the College and Technology Services. This position will report directly to the Director, Customer Service in Technology Services.  Consultant Title: “Help Desk Consultant” Core Qualifications: • Must have solid phone/soft skills and customer service experience. Organization. Ability to maintain composure with end customers. Ability to follow-through on expectations tasks and ensure work assignments are completed. Ability to effectively communicate, both orally and in written form. • Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks. • Excellent conceptual, problem solving, and analytical skills. • Ability to work independently or as a member of a team on complex tasks. • Demonstrated competency in documenting solutions for both technical and functional audiences. Duties and Responsibilities: Provide Services and TS through Customer Service Work with Tier 2/3 staff in a professional manner Support PC troubleshooting/imaging Work with documentation specialist • Assess needs of customers. • Work independently. • Participate as a team member to achieve successful business process. • Communicate status to management and teams. Desired Behaviors Display energy and initiative in solving problems Follow all possible avenues to get the job done Adaptable – undertake a variety of tasks willingly Work effectively with a variety of personalities and work styles Quality – demonstrate appropriate quality and thoroughness in their work Decisive – ability to make decisions quickly when faced with multiple options Ability to influence others in decided course of action Integrity – act with personal integrity at all times Professional – work with their teams processes Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off. Have a positive “can-do” approach to work Proactive – operates with and communicates to all stakeholders and co-workers • Meets commitments and is upfront and proactive in communicating when goals are in jeopardy • Analyze issues, proposes soluti   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137944 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service Skills job openings in Madison, WI Jobs List Technical Architect III -129483 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/24/2024 End date : 06/30/2024 submission deadline : 5/2/24 at 4:00PM CST client info : DOA Note: * Interview Process: Teams * Duration of the Contract: Until 6/30/24 with extensions likely. * Onsite or Remote? Candidat.... (This job is for - job Jobs in WI Madison Architect - (in Madison, WI)) Help Desk II -127504 Create date: 06-Mar-2024 start date : 03/18/2024 End date : 06/30/2024 submission deadline :3/8/24 at 4:00PM CST client info : DOC Note: * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Duration: Through 6/30/24 with extensions.... (This job is for - Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Systems Administrator II - 118705 - SP Create date: 08-Jun-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : 6/12/2023 4:00PM CST. client info : DOJ Note : * Interview Process: MS Teams with camera 1- 2 Rounds * Duration: 6/30/24 with option to renew * Onsite or Remote? WI residency required. Hybrid position .... (This job is for - Accounting Jobs in WI Madison Administrator - (in Madison, WI)) Help Desk II - 114943 - SP Create date: 06-Mar-2023 start date : 04/17/2023 End date : 06/30/2023 submission deadline : 3/13 at 4:00PM CST. client info : DOA Note : * Interview Process: Remote Interviews through TEAMS meeting - 1 round * Duration of the Contract: through 6/30/2023, possibility of extension * Candidate.... (This job is for - IT Experience Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II - 114316 - SP Create date: 14-Feb-2023 start date : 03/06/2023 End date : 06/30/2023 submission deadline : 2/21/23 at 4:00PM CST. client info : DOC Note : * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Duration: Through 6/30/23, with potenti.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Customer Service Skills job openings in other states Jobs List Administrative Services Assistant - 62435 Create date: 25-Mar-2024 start date : 04/01/2024 End date :06/30/2024 submission deadline : 03/29/2024 client info : TN DHS Note: * Position Location: Hybrid Description : under general supervision, is responsible for professional staff work of rou.... (This job is for - Email Jobs in TN Kingsport Administrator - (in Kingsport, TN)) Administrative Services Assistant -62394 Create date: 18-Mar-2024 start date : 04/01/2024 End date :07/31/2024 submission deadline :03/22/2024 client info : TN DOH Note: * Position Location: On Site Description : 73162 Job Code 73162 Summary: under general supervision, is responsible fo.... (This job is for - job Jobs in TN Nashville Administrator - (in Nashville, TN)) NCDIT - Service Support Analyst- Expert (730982) Create date: 06-Mar-2024 Remote start date :03/18/2024 End date :06/30/2024 submission deadline : 03/07/2024 client info : NCDIT Description : **This is a remote position. The DIT Service Desk is the 24×7x365 single point of contact for customer submi.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Administrative Services Assistant - 62216 Create date: 08-Feb-2024 start date : 03/11/2024 End date :06/30/2024 submission deadline : 02/23/2024 client info : TN DHS Note: * Position Location: Hybrid Description : 73162 Job Code 73162 Summary: under general supervision, is responsible for.... (This job is for - MS Excel Jobs in TN Nashville Administrator - (in Nashville, TN)) Administrative Services Assistant - 62212 Create date: 08-Feb-2024 start date : 03/11/2024 End date :06/30/2024 submission deadline :02/23/2024 client info : TN DHS Note: * Position Location: Hybrid Description : 73162 Job Code 73162 Summary: under general supervision, is res.... (This job is for - MS Excel Email Jobs in TN Memphis Administrator - (in Memphis, TN))    Customer Service Skills job openings in WI Jobs List Technician III - 112328 - SP Create date: 09-Dec-2022 start date : 01/03/2023 End date : 06/30/2023 submission deadline : 12/16/22 at 4:00PM CST. client info : Supreme Court Note : * Interview Process: In-person or remote interviews * Duration of the Contract: 6 months with potential for extension. * Onsite or Remote? MU.... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) Technician II - 111457 - SP Create date: 10-Nov-2022 Start date : 12/05/2022 End Date : 6 Months from projected start date Submission deadline : 11/17/22 at 4:00PM CST. Client Info : Supreme Court Note : * Interview Process: 1-hour in-person interview in Madison, WI * Duration of the Contract: 6 months with potential for extension. <.... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) Technician I - 111116 - SP Create date: 02-Nov-2022 start date: 11/28/2022 End date: 6 Months from projected start date submission deadline: 11/9/22 at 4:00PM CST. client info : Supreme Court Note : * Interview Process: 1-hour in-person interview in Madison, WI * Duration of the Contract: 6 months with potential for extension..... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) Desktop Support-3 - WISCJP00018124 Create date: 26-Feb-2021 Start Date :04/19/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 03/04/2021 by 8:00 a.m. CT Client Info : (DHS) Division of Enterprise Services Note : * Duration: Initial Period: 04/19/2021- 06/30/2021; Renewals/Extensions through 04/18/2024 Description .... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) (Consultant: Customer Service Skills, Help Desk, Oral And Written Communication, Analytical And Problem Solving Skills Ha in Madison, WI)

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