Help Desk Desktop Support Consultant (Jobs in Madison, WI)   Requirement id 142410 Job title Consultant Job location in Madison, WI Skills required Account Management, Help Desk, Configuration Management, Desktop Support Open Date 24-Jul-2023 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Account Management, Help Desk, Configuration Management, Desktop Support start date : 08/28/2023 End date : 06/30/2024 submission deadline : 7/31 at 4:00PM CST. client info : DPI Note : * Interview Process: Teams interview * Duration: 6/30/24 with probable extensions. * Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing to relocate. Description : 1. Administer asset management platform for the automated inventory and tracking of device assignment and licensing of software for managed computers. 2. Act as Technical Service teams liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents. 3. Provide experience-based strategy and continuation planning for projects, including foresight and pre-planning where necessary. 4. Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency. 5. Lead team efforts to create, update, and troubleshoot software deployment platform. 6. Train new Help Desk employees as needed and provide documentation 7. Perform comprehensive configuration management of computer settings to ensure proper security and feature availability. 8. Support the installation, configuration and maintenance of commercial software applications as needed via automation platform, including self-service access for user software installations. 9. Participate in ongoing improvements regarding use of directory services for managing access and deployment of device policy and account rights. 10. Manage endpoint protection including automated remediation and updates. Technology Help Desk Coordination and Documentation. 1. Provide direction and guidance for the processing and resolution of help desk tickets. 2. Determine best mechanisms for assignment of help request tickets among team. 3. Determine points of escalation for technology help from System Engineers by reviewing issues prior to escalation, whenever possible. 4. Document knowledge in the form of knowledge base tech notes and articles 5. Help create and modify technical help documents and FAQs for managed devices in coordination with requirements per System Engineers. 6. Provide input on increasing and improving efficient end user support strategies. Work within the team to establish and maintain documentation on all platforms, protocols, standards, and system maintenance activities related to device management and troubleshooting Knowledge, Skills, and Abilities 1. Knowledge and skills with customer service best practices. 2. Knowledge and skills in end-user device troubleshooting techniques in a networked enterprise environment. 3. Knowledge of standards based technical support incident processes. 4. Skills in written and verbal communication, including information related to communicating complex technical issues. 5. Ability to research issues independently and consult with staff, technical peers, and management throughout the agency as needed on varying technical issues and IT projects. 6. Knowledge and skills using and organizing an IT ticket management system. 7. Knowledge of general desktop, server, and network infrastructure troubleshooting techniques. 8. Knowledge and skills in advanced client computer troubleshooting techniques in a networked enterprise environment. 9. Knowledge of ITIL incident and change management process. 10. Knowledge and skills with administering and customizing IT ticket management systems. 11. Knowledge of ITIL and related recommendations for best IT practices. 12. Knowledge and skills using enterprise device and software configuration management platforms. 13. Knowledge of enterprise level directory structures to support users, devices, software, and t   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142410 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Account Management job openings in Madison, WI Jobs List Desktop Support IV -119844-SP Create date: 07-Jul-2023 Start date : 08/14/2023 End Date : 06/30/2024 Submission deadline : 7/14 at 4:00PM CST. Client Info :DPI Note : Interview Process: Teams interview Duration: 6/30/24 Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing to relocate. Description : --.... (This job is for - Imaging Jobs in WI Madison Engineer - (in Madison, WI)) Help Desk III - 107206 -SP Create date: 25-Jul-2022 Start date : 08/22/2022 End Date : 10/28/2022 Submission deadline :8/2/22 at 4:00PM CST Client Info : UW - System Administration Note : * Interview Process: Zoom interview with camera on, up to 2 interviews. * Duration: 8/22/22-10/28/22 * Remote or On-site? Onsite in Madison, WI. L.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Account Management job openings in other states Jobs List Service Desk Analyst - 438 Create date: 18-Mar-2024 Start date : 05/06/2024 Submission deadline : 04/12/2024 Note : * Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours Description : This Level 2 role requir.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) NCDOT - Technical Specialist - Junior - Normal (724915) Create date: 17-Nov-2023 Remote Start date :11/27/2023 End date :05/10/2024 Submission deadline :11/27/2023 Client info :NCDOT Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be r.... 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(This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Technical Specialist - Junior - Normal (711335) Create date: 19-May-2023 Remote Start date :05/29/2023 End Date :08/18/2023 Submission deadline :05/24/2023 Client Info :NCDOT Description : ------------------------------------------------------ ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))     (Consultant: Account Management, Help Desk, Configuration Management, Desktop Support in Madison, WI)

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