Help Desk Automated Call Distribution System End User Documentation Architect (Jo   Requirement id 2291 Job title Architect Job location in Harrisburg, PA Skills required Help Desk, Automated Call Distribution System, End User Documentation, Open Date 25-Jan-2011 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: Nilesh Salunke Job Description Architect: Help Desk, Automated Call Distribution System, End User Documentation, NOTE:A.The ideal candidate will possess a minimum of 3 years Help Desk Experience. B.The ideal candidate will have prior End User Documentation experience (and should be able to provide written samples of such documentation if requested by the client) Short Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC’s, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. Complete Description: Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software. Refer Tier 2 calls to technical staff via Remedy or service providers Resume or restore mainframe, LAN and user IDs and passwords through RACF or Active Directory Restart or reset local and remote hardware devices using Education: 2 year college degree or equivalent technical study Role Description: All roles specified in HDS 1 - Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.). Able to diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Take active role in suggesting peripheral equipment. Detect and correct equipment errors. Prioritize and schedule own workload. Needs technical assistance on complex problems Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Implement shared software, such as operating systems, configuration management tools Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken. Plus the following: Knowledge of system relationships and telecommunications. Application of technical skill to a variety of equipment types. Diagnoses and repairs industry systems products. Perform routine service and repairs on industry system products without assistance. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely manner. Identify and track issues, risks and action items.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 2291 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Help Desk job openings in Harrisburg, PA Jobs List BIS Help Desk Analyst 1 - 410437 Create date: 12-May-2015 Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Data comm problems. Client requests the services of a Help Desk Analyst 1 resource to provide day to day s.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) Help Desk Analyst 3 - 303524 Create date: 11-Sep-2012 [**Note : Start Date : 09/10/2012 End Date : 11/16/2012**] Description: There are two positions available. The resources will provide help desk, tier 1 and 2 support for the SURE Suite of Applications. Complete Description: This persons main job is to answer the calls from the Client Lice.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) 272477-PENNDOT- BIS Help Desk Analyst Create date: 18-Oct-2011 Short Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. Complete Description: Tasks include: Receive calls for assistance, elicit inf.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) 251905-SERS- Help Desk Analyst 1-Windows Create date: 25-Mar-2011 NOTE:A.There is a possibility this position will be extended beyond 6/30/11. Short Description: The Help Desk Analyst provides Helpdesk Level 2 Support. Complete Description: 1 to 3 years field experience 2 year associates degree or equivalent technical study. •Provides technical assistance, support, and ad.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) 245520-DPW - System Specialist Create date: 25-Jan-2011 NOTE: Short Description: System Specialist is knowledgeable on usage & support of a collection of development platforms or technical architectures, & products that run on those platforms. Complete Description: OBJECTIVES OF ENGAGEMENT Assist current state staff in the Healthcare Desktop Management Unit in performing desktop support duties. TASKS.... (This job is for - Help Desk Custom Desktop Image Creation McAfee Troubleshooting Jobs in PA Harrisburg Specialist - (in Harrisburg, PA))    Help Desk job openings in other states Jobs List SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) Help Desk I -127948 Create date: 05-Mar-2024 start date : 04/22/2024 End date : 06/30/2024 submission deadline :3/12 at 4 PM CT client info :DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension Candidate MUST be a WI resident or willing to relo.... (This job is for - Help DeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk IV -125229 Create date: 14-Dec-2023 Start date : 01/08/2024 End Date : 06/30/2024 Submission deadline : 12/20/23 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024 * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the c.... (This job is for - Help Desk Jobs in WI Madison Developer - (in Madison, WI)) Help Desk Analyst - Level 1 - 61811 Create date: 06-Nov-2023 Start date : 12/11/2023 End date :12/08/2024 Submission deadline :11/13/2023 Client info : CT DCF Note: * Position Location: On Site Description : STATE OF CONNECTICUT DEPARTMENT OF CHILDREN AND .... (This job is for - Help Desk Jobs in CT Middletown Analyst - (in Middletown, CT)) DAS-Service Desk 1/ SD1 (722018) Create date: 04-Oct-2023 Remote start date :10/30/2023 End date :06/30/2024 submission deadline :10/06/2023 client info :DAS Description : Years of Relevant Experience Minimum 1 year of experience required in help desk or call center technical Support. 3+ year.... (This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH))    Help Desk job openings in PA Jobs List PennDOT- PS3 A4 SC3 (PM Network Operator) (698631) Create date: 23-Nov-2022 Start date :12/27/2022 End Date :06/30/2023 Submission deadline :12/04/2022 Client Info :PennDOT Description : --------------------------------------------- ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Regards to the RTR end date please enter 6/30/23.*** **.... (This job is for - Help Desk Jobs in PA DauphinCounty Developer - (in Dauphin County, PA)) DOS- Help Desk Analyst HDA1 A4 SC3 (675273) Create date: 18-Feb-2022 Start Date :02/21/2022 End Date :06/30/2022 Submission Deadline: :02/22/2022 Client Info: DOS Note : * Agency Interview Type: Description: Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM – 4:30A.... (This job is for - Help Desk Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA)) DOS-A4 Core SD2 (667315) Create date: 30-Nov-2021 Start Date :11/15/2021 End Date :12/31/2021 Submison Deadline :11/20/2021 Client Info: DOS Description : ***This requisitions method of interview will either be via telephone or virtual via Teams.*** ***Client would prefer candidates local to the Harrisburg, PA Area.... (This job is for - Help Desk ServiceNow Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) DOS-A4 Core SD2 (660548) Create date: 24-Aug-2021 Start Date :09/06/2021 End Date :12/31/2021 Submission Deadline :08/31/2021 Client Info : DOS Description : The Call Center Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applic.... (This job is for - Help Desk ServiceNow Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) Treasury - Core SA1 (646867) Create date: 11-Mar-2021 Start Date :03/22/2021 End Date :12/31/2021 Submission Deadline :03/16/2021 Client Info : Treasury Note : * Comment: The agencys requested this req be rereleased in order to get more competent candidates. They did not want to interview anyone in the first iteration of this req. <.... (This job is for - Help Desk Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) (Architect: Help Desk, Automated Call Distribution System, End User Documentation, in Harrisburg, PA)

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