Help Desk Custom Desktop Image Creation McAfee Troubleshooting Windows 7 Specialist   Requirement id 2316 Job title Specialist Job location in Harrisburg, PA Skills required Help Desk, Custom Desktop Image Creation, McAfee Troubleshooting, Windows 7 Open Date 25-Jan-2011 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: Siddharth Datta Job Description Specialist: Help Desk, Custom Desktop Image Creation, McAfee Troubleshooting, Windows 7 NOTE: Short Description: System Specialist is knowledgeable on usage & support of a collection of development platforms or technical architectures, & products that run on those platforms. Complete Description: OBJECTIVES OF ENGAGEMENT Assist current state staff in the Healthcare Desktop Management Unit in performing desktop support duties. TASKS TO BE PERFORMED • Test custom desktop Windows 2000 and Windows XP operating system images developed for deployment on Public Welfare/Office of Medical Assistance Programs personal computers. Custom images include: Office XP; McAfee; IE 6.0 (various versions), EPO; Pest Patrol; SMS; various application software; licensed, off the shelf software packages; operating systems service packs and patches. • Participate in installation, configuration and troubleshooting of customized images on Public Welfare/Office of Medical Assistance Programs personal computers. • Upgrade Windows 2000 or XP, Office XP, McAfee, EPO, Pest Patrol, SMS, IE 6.0, application and off the shelf software packages with service packs and patches as required. • Install new personal computer hardware and peripherals. Relocate existing equipment to other physical locations. Remove decommissioned personal computers and peripherals from the environment. Some overtime and travel may be required. • Insures that SMS client software is properly maintained on all Public Welfare/Office of Medical Assistance Programs personal computers/laptops. • Conducts rollout pilots. Assists in trouble shooting deployment and package execution problems. Maintains all required documentation. • Exports and manipulates data from the SMS database for management and reporting purposes. • Provide Tier 2 technical support on a daily basis by troubleshooting and resolving all types of problems referred from various Tier 1 Help Desks or from Public Welfare/Office of Medical Assistance Programs employees and business partners through the Public Welfare/Office of Medical Assistance Programs DesktopService public folders. • Coordinate efforts with vendors if Tier 3 technical support is required. • Interface with technical support staff from various hardware and software vendors and other Program Offices within DPW. • Provide user support services and consultative expertise to network users regarding use of personal computers, peripherals, networked multi-function devices (printer/fax/copier/scanner), office XP and various networked resources. • Develop and maintain procedure manuals and systems documentation necessary for the efficient operation and integrity of the Office’s resources. Prepare Newsletter materials for posting on the Public Welfare/Office of Medical Assistance Programs intranet site. • Assists in maintaining the equipment inventory records by documenting changes to the inventory and submitting them for processing within the Remedy Asset Management System. . • Assists in the disposal of old IT equipment. Assists with the proper disposal of used hard drives. Assist users in destroying old media. • Assists users in backing up data stored on personal computers and laptops. • Develops recommendations for functional and technical improvements to the operational environment. • Adheres to all Commonwealth and DPW Standards and Directives. TRAVEL/OVERTIME: Some overtime and travel may be required (Travel would be very infrequent and would mostly consist of day trips where a state vehicle would be provided). CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS Skills and requirements appropriate for a Systems Specialist 2, Skill Category 3 level contractor and specific skills needed to support tasks above.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 2316 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Help Desk job openings in Harrisburg, PA Jobs List BIS Help Desk Analyst 1 - 410437 Create date: 12-May-2015 Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Data comm problems. Client requests the services of a Help Desk Analyst 1 resource to provide day to day s.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) Help Desk Analyst 3 - 303524 Create date: 11-Sep-2012 [**Note : Start Date : 09/10/2012 End Date : 11/16/2012**] Description: There are two positions available. The resources will provide help desk, tier 1 and 2 support for the SURE Suite of Applications. Complete Description: This persons main job is to answer the calls from the Client Lice.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) 272477-PENNDOT- BIS Help Desk Analyst Create date: 18-Oct-2011 Short Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. 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B.The ideal candidate will have prior End User Documentation experience (and should be able to provide written samples of such documentation if requested by the client) Short Description: Support in-house help desk team by taking a variety of IT related calls inclu.... (This job is for - Help Desk Automated Call Distribution System End User Documentation Jobs in PA Harrisburg Architect - (in Harrisburg, PA))    Help Desk job openings in other states Jobs List SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... 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(This job is for - Help Desk Jobs in WI Madison Developer - (in Madison, WI)) Help Desk Analyst - Level 1 - 61811 Create date: 06-Nov-2023 Start date : 12/11/2023 End date :12/08/2024 Submission deadline :11/13/2023 Client info : CT DCF Note: * Position Location: On Site Description : STATE OF CONNECTICUT DEPARTMENT OF CHILDREN AND .... (This job is for - Help Desk Jobs in CT Middletown Analyst - (in Middletown, CT)) DAS-Service Desk 1/ SD1 (722018) Create date: 04-Oct-2023 Remote start date :10/30/2023 End date :06/30/2024 submission deadline :10/06/2023 client info :DAS Description : Years of Relevant Experience Minimum 1 year of experience required in help desk or call center technical Support. 3+ year.... (This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH))    Help Desk job openings in PA Jobs List PennDOT- PS3 A4 SC3 (PM Network Operator) (698631) Create date: 23-Nov-2022 Start date :12/27/2022 End Date :06/30/2023 Submission deadline :12/04/2022 Client Info :PennDOT Description : --------------------------------------------- ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Regards to the RTR end date please enter 6/30/23.*** **.... (This job is for - Help Desk Jobs in PA DauphinCounty Developer - (in Dauphin County, PA)) DOS- Help Desk Analyst HDA1 A4 SC3 (675273) Create date: 18-Feb-2022 Start Date :02/21/2022 End Date :06/30/2022 Submission Deadline: :02/22/2022 Client Info: DOS Note : * Agency Interview Type: Description: Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM – 4:30A.... 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(This job is for - Help Desk ServiceNow Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) Treasury - Core SA1 (646867) Create date: 11-Mar-2021 Start Date :03/22/2021 End Date :12/31/2021 Submission Deadline :03/16/2021 Client Info : Treasury Note : * Comment: The agencys requested this req be rereleased in order to get more competent candidates. They did not want to interview anyone in the first iteration of this req. <.... (This job is for - Help Desk Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) (Specialist: Help Desk, Custom Desktop Image Creation, McAfee Troubleshooting, Windows 7 in Harrisburg, PA)

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